Krishna Prasanna B

Krishna Prasanna 20+years of experience in Technical Writing and Software Development (2+years). Experience in Technical Writing,Editing, Proof-reading, Project Management, People Management, Stakeholder Management, Mentoring, Recruitment, Performance Management and Training; able to explain information clearly, recognize excellence in individuals, and inspire team members to achieve their potential while working towards common goals. A skilled Communicator; able to maintain cultural sensitivity, establish rapport with members of diverse groups, and promote team cohesiveness. Job Experience Excellent Customer Service Skills in terms of Documentation. Creating logos for projects, companies, clients, products. Document Management, Budget Management and other Administrative functions. Setting the Goals and Performance Appraisal Management. Procurement of Hardware/Software. Attending and representing the team in the cross-functional and product line meetings. Creating a Style Guide. Translating the English text to multiple languages using various tools. Adding the sub-titles to TV serials, TV shows, movies. Editing, improving the style, clarity of technical documents, and other business documents. Recruitment - Resume Screening, New Hire Recruitment, Coaching, Mentoring. Creating product videos. Ensuring the style, formatting, consistency, and following the branding guidelines. Conducting trainings on Etiquette, Communication, Technical Writing, and Tools. Communicating project schedules and changes. Interacting with product owners, business development, product development, quality assurance, support, documentation, customers, executive management, and other stakeholders in the organization. Decision making, result oriented, attending meetings with internal and external stakeholders, coordinating with group assignments and projects, and removing the obstacles within the team(s). Drafting the content for various product documents such as User Guide, Install Guide, Administrator's Guide, Troubleshooting Guide, Release Notes, Messages Guide, etc. Preparing the training manuals for new hires, non-technical staff, trainers, etc. Reviewing and approving deliverables for consistency and adherence with guidelines, standards, and patterns. Facilitating communication within the organization and helping to resolve conflicts. Managing and mentoring the team of Technical Writers and Developers/QA. Documenting the Technical Publication Specification (TPS) and Document Deliverable Plan. Work closely with engineering teams daily to design features and complete user interface text and documentation in short, five-week engineering sprints. Monitoring and resolving the Customer issues related to Documentation. Participating in product and/or project meetings and represents Technical Publications Team to understand the requirements. Working in Agile methodology. Documenting the API's and SDK's as and when required. Working closely with local/onsite project development teams and participate in discussions to understand future releases. Ensuring that product documentation is delivered on-time at the highest possible quality, obtaining the customer feedback at regular intervals. Working with Editors and Writers and ensuring that the accurate content is delivered. Reverse Engineering. Qualification B.E in Computer Science & Engineering from University of Madras, 1998 Tools ServiceNow, MS Office Suite, RoboHELP, Adobe Acrobat Professional, Style Writer, Book Master, Book Manager, Frame Maker, Google Docs, Word Press, Drupal, Author IT, SharePoint, Smart SVN, Visual Source Safe, Perforce, Madcap Flare, SnagIT, Captivate, JIRA, Tortoise SVN, Visio, GIT, TFS, & Markdown Domain Expertise FinTech, Cyber Risk/Security, ERP, BFSI, Healthcare, Telecom, Storage, Vignette, GRC, Networking, Social Networking, Education, Neuroscience