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ABCD User Manual
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Contents
Introduction4
Introducing your Digital Telephone5
Making calls quickly and easily7
Handling Calls9
ABCD Telephone User Manual
Introduction
Your ABCD Telephone provides easy access to a wide range of business features. Your telephone system administrator assigns features to your feature keys, and provides you with passwords and other codes as required.
There are three models of ABCD Telephone. The abcd has six feature keys. The ABCDE has eight feature keys, and the ABCDEF includes a built-in microphone. The BCED, shown below, has 16 feature keys and also includes a built in microphone. The CDEED and DFEGRT Secure Set also have 16 feature keys.
Many of the features described in this manual are also available on the BVCDEFG Cordless Telephone. Please refer to the documentation packaged with the CVDEEF.
Message Waiting Light
The Message Waiting light turns on to indicate that a message has been left for you.
LCD Indicator
A steady means the feature or line is active. A flashing means the line is on hold
or the feature is being programmed.
abcd Option
The Option, with adjustable angle and contrast, shows you features, instructions, and incoming call information. It attaches to the <>, and is standard on the <>.
Release
By pressing ¨, you can disconnect an active call.
You may also hang up the handset. ¨ is especially useful for disconnecting handsfree calls.
Hold
By pressing ú, you can put an active call on hold. Return to the caller by pressing the
extension key beside the flashing ¼.
Microphone
A microphone is an integral part of the ABCDFE and ABCD telephone, allowing you to have a telephone conversation without using the handset.
Volume Bar
Use ¨ to control the volume of the handset and the speaker. Raise the volume by pressing the right side of the bar. Lower it by pressing the left side.
Feature keys
You CAN access telephone features and telephone lines with the feature keys. The keys are labeled for your convenience.
Main Extension key/Primary Directory Number (DN) key
By pressing the lower right-hand key (or lifting the handset), you can make a call on your primary line.
The telephone may also have other line keys. (The <> only supports a single line key).
Introducing your Digital Telephone
Auto Dial lets you dial a specific telephone number by pressing a feature key.
To store an Auto Dial number:
1. Without lifting the handset, press Auto Dial. The associated LCD Indicator flashes ¼.
2. Dial the number.
3. Press Auto Dial again.
To use Auto Dial:
1. Lift the handset or press a DN Key (see Note below).
2. Press Auto Dial. The stored number is dialed automatically.
To display the Auto Dial number:
Ï 1. Press Display.
2. Press Auto Dial. The number is displayed.
Note: A DN (Directory Number) Key is used to access a line on your telephone.
Placing a call on hold
Use the Hold feature to place a call on hold. An example of where hold would be useful would be to answer a call on a second line without disconnecting from your original call.
To place a call on hold:
1. Press Hold. The LCD indicator ¼ flashes beside the line on hold.
The LCD indicator flashes slowly.
The caller may hear music if this is programmed on your system.
To retrieve a call on hold:
Press the DN Key beside the flashing LCD indicator ¼.
Transferring calls
Use the Transfer feature to redirect a call to a third party.
To transfer a call to another number:
1. Press Transfer. The other party is on hold and you hear dial tone. The LCD indicator
lights steadily.
2. Dial the DN that you want to transfer the call
3. Press Transfer again, either when you hear ringing, or after you talk privately to the
person you are transferring the call. The LCD indicator goes from steady to off.
For <> systems:
Press Transfer or Conference then press release <> to complete the transfer.
If the person you are calling is not available:
Press the DN Key beside the flashing LCD indicator. You will be reconnected with the
call. The LCD indicator goes from flashing to steady.
Using Handsfree
If your telephone is a an <> or <> model, you can use the built in microphone and speaker instead of the handset. At any time during a call, you can switch to the handset by picking it up. You can also mute your microphone so that the other party cannot hear you speaking.
To use Handsfree on a call:
Press Handsfree Mute or a DN Key* instead of picking up your handset.
* For <> systems, Handsfree Mute must be pressed
Press Release to end your call.
To mute a Handsfree call:
1. Press Handsfree Mute. The LCD indicator flashes.
2. Press Handsfree Mute again to return to the two-way conversation.
To switch from the handset to Handsfree:
1. Press Handsfree Mute.
2. Replace the handset.
Making calls quickly and easily
Conference
You can set up a conference call for up to three (or six) people, including yourself.
Contact your telephone system administrator to find out the maximum number of
persons you can join in a conference call on your system.
To set up a conference call:
1. While on a call, press Conference. The other party is on hold and you hear dial tone.
2. Dial the next number to add to the conference. When the call is answered, you may talk privately with the person before they join the conference.
3. Press Conference again to join all callers. If necessary, repeat the procedure to include upto six people in the conference.
If the person you are adding to the conference is not available:
Press the DN Key with the flashing ¼.
Last Number Redial
Last Number Redial allows you to automatically redial the last number you dialed.
To use Last Number Redial:
1. Lift the handset.
2. Press Last Number Key.
or
Press Primary DN Key twice.
For <> systems:
££
Press the Pound Sign Key twice.
Ring Again
If you receive a busy tone or the person does not answer when trying to reach someone in your office or private network, Ring Again automatically redials that number and lets you know when that person is free, or that the person has used the telephone.
To use Ring Again:
1. When you dial a DN and receive a busy tone or no answer. Press Ring Again.
2. Replace the handset or press Release. When the number you want to reach is free, or
the person has re-used his set, you will hear the Ring Again signal.
3. Lift the handset or press a DN Key.
4. Press Ring Again to automatically redial the number.
To cancel Ring Again:
Press Ring Again.
Stored Number
The Stored Number feature allows you to store a single telephone number that you can dial quickly. You can easily change the stored number.
To store a number when you're not on a call:
1. Without lifting the handset, press Stored Number.
2. Dial the number.
3. Press Stored Number again. Any number previously stored is replaced.
To store a number when you're on a call:
1. After you dial the number, press Stored No.
To display the stored number:
1. Press Display.
2. Press Stored No. The number is displayed.
To call the stored number:
1. Lift the handset or press a DN Key .
2. Press Stored No.
Group Call
Group Call automatically calls members of a predefined group, one at a time, until they have all answered. Ask your system administrator for details on creating a conference call group. This feature is available on <> as “Preset Conference”.
To call group members:
1. Lift the handset or press a DN Key.
.
2. Press Group Call. The group members are called automatically. The LCD indicator beside the Group Call Key flashes until all members have answered.
3. When all members have answered, the LCD indicator stops flashing and remains on.
Group Listening
The group listening feature allows you to listen to a call through the speaker while speaking through the handset, thus allowing a third party (ies) to listen to both sides of the conversation. This feature is not available in all market regions or on <> systems. Check with your system administrator for availability and information on local laws governing the use of this feature.
To activate group listening:
While on a call, press the Group Listen Key.
To turn group listening off:
Press the Group Listen Key again or Replace the handset.
Handling Calls
Call Forward
Call Forward allows you to transfer all your calls so that they ring at another DN. You cannot forward calls while your telephone is ringing.
To forward all your calls:
1. Press Forward. The LCD indicator flashes.
2. Dial the DN that you want to forward your calls.
3. Press Forward. The LCD indicator remains on.
To cancel Call Forward:
Press Forward. The LCD indicator turns off.
To reinstate Call Forward to the same number:
Press Forward twice. The LCD indicator turns on again.
To display the number to which you are currently forwarding your internal calls (on telephones equipped with an appropriate display):
1. Press Display.
2. Press Forward. The number is displayed.
You can forward calls to <> by using the <> DN as your Call Forward DN.
Call Waiting
If the attendant routes an outside call to you when you are already on a call, Call Waiting lets you put your current call on hold, allowing you to answer the outside call.
To answer an incoming call during a telephone call:
1. Press Hold when you hear a tone and the call waiting indicator flashes during a telephone
call.
2. Press Call Wait to answer the incoming call.
To return to your first telephone call:
1. Press Hold if you want to put the second call on hold, or Release to end the second
call.
2. Press the DN Key associated with the first call.
To answer an incoming call during a Waiting Key:
1. If you don't have a Call Wait Key and you hear the Call Waiting tone, end your current
call and Replace the handset or press Release.
2. When the telephone rings, press the DN Key beside the flashing LCD indicator to
answer the incoming call.
Call Pickup
Using Call Pickup, you can answer a ringing telephone from any telephone in your
Pickup Group or another Pickup Group.
To answer a ringing call in your own Call Pickup group:
1. Lift the handset or press a DN Key.
2. Press Call Pickup, or dial <>.
To answer a ringing call in another Call Pickup group:
1. Lift the handset or press a DN Key.
2. Press Call Pickup, or dial <>.