Krishanna Dela Cruz

KRISHANNA S. DE LA CRUZ Virtual Assistant Imus, Cavite - - Hard-working and self-motivated Customer Service Representative with 2 years experience in a Business Process Outsourcing. Always enjoy working in an environment where my communication, detail-driven, professional. Experience August 2019 - Present Customer Service Representative Teleperformance, Pasay City Key Qualification & Responsibilities      July 2018 – March 2019 Answering inbound calls in a friendly and professional manner. Discussing billing disputes with the customers and offering possible solutions. Providing information on additional products and services. Block debit and credit card if there’s unauthorized transaction. Filing identity theft cases. Customer Service Representative      Answering inbound calls in a friendly and professional manner. Discuss their healthcare insurance benefits. Ordered for the prescription over the phone. Process their order. Explain the cost of the medication. Education May 2017 Bachelor of Information Technology – Cavite State University March 2013 High school Diploma Skills Organizational Skills Great Communication Ability Wordpress Content Management System