Krishanna Dela Cruz

KRISHANNA DELA CRUZ Profile Hard-working and self-motivated Customer Service Representative with 3 years experience in a Business Process Outsourcing. Handling --Imus Cavite, Philippines customers inquiry and resolving problem EXPERIENCE VIRTUAL ASSISTANT DROPSHIPPER August 2021 - February 2023 Clerical Work EDUCATION Answering customer inquiry. BACHELOR OF INFORMATION TECHNOLOGY Processing orders Cavite State University Inventory Management - CUSTOMER SERVICE REPRESENTATIVE Teleperformance August 2019 - Feb 2020 Answering customers inquiry over the phone Manage large amounts of incoming phone calls Resolving issues and troubleshooting technical problems Handling customers complaints SKILLS Processing disputes CUSTOMER SERVICE REPRESENTATIVE Excellent communication and Alorica writing skills July 2018 - March 2019 Spreadsheet management Answering customers inquiry over the phone Answering questions about their Prior Authorization Processing order medication over the phone Filing claim and benefit Checking medical coverage Attention to detail Listening skills