Krisha Ann Cueva
Prk Medalla Milagrosa Sto Nino St, Brgy Villamonte
Bacolod City, Neg Occ--
Objective
An extremely passionate and motivated individual with 5 years of experience in Customer Service and Technical Support. Looking for a position that can provide professional growth and learning opportunities to practice my experiences.
Personal Information
Age: 29 y/o
Date of Birth: August 23, 1994
Marital Status: Single
Education
BS Computer Science
University of St. La Salle
2011 - 2013
BS Hospitality Management
La Consolacion College Bacolod
2014 - 2015
Skills
Working knowledge of Microsoft Office applications
Strong analytical skills.
Effective written and verbal English communication skills with the ability to effectively communicate and present information
Knowledgeable on basic accounting and mathematical skills
Ability to prioritize, multi-task and work independently.
Fast learner
Experience
Technical Support Representative
Teletech Bacolod
August 2015 - December 2020
Responsibilities:
Provide exceptional customer service.
Listen and analyze the problem to provide the best resolution.
Resolve customer inquiries in a timely manner and effective outcome.
Answer billing inquiries.
Promote additional services that benefit the customer according to their lifestyle.
Build packages according to the customer’s needs.
Placing of order and providing shipment information.
Schedule appointment for technician to fix customer concern.
Create detailed tickets for technicians to resolve wiring issues outside the customer’s premises
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