Krish Gosiaoco Querimit

Personal Statement I take pride in being dependable, goal­oriented and detail­oriented. I believe that hitting objectives employing the most efficient methods are top priority – this, I strongly believe, is the measure of being an asset to an organization. I am experienced with admin jobs and I am blessed with effective interpersonal skills. I also would love to think that I am an active listener and a fast learner. Career Objective KRISH GOSIAOCO QUERIMIT Blk 49 Lt 23 Corral St. East Homes 2 Subdivision, Estefania Bacolod City, Negros Occidental Philippines 6100 Contact Number:- Email Address:-Skype ID: krish.querimit1 I want to be a part of and grow in and company that has clear goals and a shared vision. I want to commit myself to an organization that does its best to continually improve every aspect of its operations. I would find it a great honor and pleasure to work in and share in the success of a company that can nurture my professional growth. Key Skills ● Effective communication kills (both in person and on the phone) ● Accurate reporting and mastery of Microsoft Office tools ● Advanced Microsoft Excel skills – database design & management ● Proficient in sales – prospecting, lead generation and closing ● Good interpersonal skills – handling co­workers and clients ● Has experience in posts requiring leadership skills ● Has experience in conducting product training ● Experience in graphic design – Photoshop CS5 ● Typing speed of 65 WPM with 85% accuracy Employment History Technical Support Representative September 2015 – July 2016 Teleperformance, Telephilippines Bacolod ● Troubleshooting of issues Time Warner Cable high speed internet connection ● Responsible in processing orders, upgrades and anything concerning sales for the customers. Also, we handle all billing concerns and payments made by our customers ● Troubleshoot Time Warner Cable cable service and internet phone problems ● Job requires good analytical skills for troubleshooting, good communication skills, proficiency in technical product knowledge Technical Support Representative February 2014 – August 2014 Convergys Philippines Services ▪ Troubleshooting of Time Warner Cable high speed internet connection issues ▪ Troubleshoot Time Warner Cable cable service and internet phone problems ▪ Job requires good analytical skills for troubleshooting, good communication skills, proficiency in technical product knowledge Technical Support Representative ­ Chat July 2012 – December 2013 Transcom Worldwide Inc., Bacolod City ▪ Troubleshooting of Comcast high speed internet connection issues ▪ Troubleshoot Comcast cable service and internet phone problems ▪ Job requires good analytical skills for troubleshooting, good communication skills, proficiency in technical product knowledge Reports Analyst May 2011 – April 2012 Panasiatic Solutions, Bacolod City ▪ Prepared the general site’s absenteeism and attrition reports to determine the Full Time Equivalent (FTE) ­ the site’s workforce volume. Done daily and monthly. ▪ Prepared the general site’s “cost per call” monthly report ▪ Performing general site’s daily audits on agent’s compliance to rules by the Payment Card Industry (PCI) and Philippine Call Center Industry rules and regulations ▪ Escalated incidents of non­compliance to the site director daily ▪ This post requires good relationship management skills in dealing with other department heads and employees, proficiency in Microsoft Excel, strong adherence to standards and protocols and attention to detail, Customer Service Representative March 2011 – May 2011 Panasiatic Solutions, Bacolod City ▪ Troubleshooting subscriber’s phone issues – StraightTalk ▪ Processing daily and monthly redemption of phone minutes ▪ The position requires good communication skills, ability to easily and quickly establishing rapport with customers, extensive knowledge of products, and good analytical for troubleshooting. Quality Assurance Specialist November 2010 – February 2011 Lightsage Incorporated, Pasig City ▪ Daily audits of calls – ensuring that agents hit quality parameters ▪ Performed escalation of incidences of non­compliance to supervisors ▪ Conducted quality trainings for agents ▪ Participated in monthly conferences regarding service quality with clients – usually company CEOs ▪ This job requires strong adherence to company and client standards, attention to detail, good communication skills – with supervisors and other employees and especially with clients (CEOs of their companies). Team Leader ­ Interim October 2010 – November 2010 Lightsage Incorporated, Pasig City ▪ Supported the team to hit daily quota and prepared daily and weekly productivity reports ▪ Conducted one­on­one coaching with struggling team members ▪ Monitoring daily individual and team performances ▪ Conducted quality trainings for agents ▪ Participated in monthly conferences regarding service quality with clients – usually company CEOs ▪ This post requires good leadership skills, good interpersonal relationship skills, and commitment to reach goals and quotas, Outbound Telesales Officer September 2009 – October 2010 Lightsage Incorporated, Pasig City ▪ Conducting surveys in behalf of leading UK companies via outbound calls ▪ Establishing initial contact and rapport with sales prospects ▪ Was “Top/Number 1 Agent” for 7 consecutive months – recommended for a supervisory position ▪ This job requires good communication skills especially when establish rapport and the commitment Subject Matter Expert June 2009 – July 2009 One Global Contact Center, Pasig City ▪ Supported/assisted agents by entertaining product and procedural queries ▪ Responsible for closing transactions – sales and appointments ▪ Helped the team in generating sales leads ▪ This post requires effective leadership skills, good interpersonal relationship skills with customers and agents, talent for persuasive selling and commitment to reach goals and quotas, Outbound Telesales Officer March 2009 – June 2009 One Global Contact Center, Pasig City ▪ Generating and contacting personal sales leads ▪ Generating sales and thus revenue for the account ▪ Job requires the ability to quickly build rapport with prospects, prospecting/research skills, the ability to close transactions, and the single­mindedness to reach goals and hit quotas. Education Tertiary SY 2005 to 2007 University of Negros Occidental ­ Recoletos, Bacolod City ▪ Undergraduate – Bachelor of Science in Computer Engineering Secondary SY 2003 to 2005 Bacolod City National High School SY 2001 to 2003 Bacolod Christian Education Center School Primary SY 1995­2001 Doña Corazon L. Montelibano Elementary School Other Experience Service Crew February 2007 – March 2007, NEO Food Corporation – Jollibee Franchise References References are available on request.