Kriselle Joy Concrenio
Virtual Assistant
- •-• LinkedIn
Bulacan, PH 3019
PROFESSIONAL EXPERIENCE
Social Media Ambassador
BINHI English Literacy Foundation Inc.,
November 2023 - January 2024
Maintained efficient social media operations through calendar management and scheduling of
content posts.
Cultivated a thriving online community through active follower engagement, prompt responses to
inquiries, and fostering advocacy efforts.
Spearheaded social media campaign development and implementation, driving increased reach and
amplifying the organization's message.
Leveraged social media analytics to identify trends, optimize engagement strategies, and expand the
organization's online presence.
General Virtual Assistant
Upwork
November 2021 - June 2023
Managed client communications through phone calls, emails, and inquiries, ensuring efficient
scheduling and information flow.
Conducted comprehensive market research and analysis for clients, gathering and evaluating
data to identify trends, track engagement metrics, and inform strategic decision-making.
Leveraged chat platforms to engage with potential customers, providing product information,
addressing concerns, and driving sales conversions.
Increased sales by 15% through clear communication and effective resolution of customer
issues.
SKILLS
Admin: Google Workspace, Office 365, Calendly
Design: Canva, Lightroom
Marketing: Zoho, Apollo, LinkedIn Sales Navigator
Project Management: Notion, Trello, Asana, Airtable
Appointment Setting, Data Entry, AI
CERTIFICATIONS
Professional Diploma in Social Media Management & Marketing
Udemy • 2024
Advanced Email Marketing
Simplilearn • 2024
LinkedIn Marketing
Simplilearn • 2024
Google Ads Search
Google • 2023
EDUCATION
Bachelor of Science in Pharmacy
Arellano University - Manila
June 2023
