KRISTINE JOYCE
JORGE “KRIS”
PROFILE
Seasoned VA with remarkable
knowledge and skills in Business
Development, Customer Relations,
Sales conversion, Digital Marketing,
Real Estate acquisitions, Workflow
specialist and Property
Management.
Possesses a track record of achieving
targets and return of investments for
stakeholders in various projects,
business fields and programs.
TOOLS
CRM:
•
Hubspot
•
FreshDesk
•
SalesForce
•
GoHighlevel
•
FreshSales
•
Airtable
•
Caret Legal
•
Docketwise
•
Follow-up Boss
Productivity:
•
Notion
•
Monday.com
•
Trello
Editing Tools:
•
Canva
•
Capcut
•
Adobe Illustrator
Email Campaign Tools:
•
Mailchimp
•
Lemlist
•
Instantly
Real Estate Tools:
WORK EXPERIENCE
New Meridian LLC (Acquisitions/Sales) - Operations Manager
Kirkland, Washington, USA
June 2022 – Aug 2025 (Full-time)
• Participates in hiring, interview & training process.
• Run comps on interested sellers for both land and house.
• Negotiate with potential buyer and seller to close to close contract.
• Responsible for drafting land purchase agreements and
amendments.
• Responsible in listing the property once a contract is closed and
communicate with potential buyers.
• Audits current portfolio monthly to update investment profit and
pending contracts.
• Sells cold calling services to Real Estate agents
• Responsible for Cold Email marketing for new potential customers
• Responsible in coaching and employee development.
• Head strategic planning for Sales Team and Client Success Team
• Make sure that action plan and strategies are seamlessly executed
by the team.
• Audits qualified leads by Appointment Setters and create weekly
Sales Reports for performance monitoring.
USA Solutions - Project Manager | Social Media Manager
Miami, Florida, USA
Jan 2024 – Present (Part-Time)
• Participates in consultations with the Immigration lawyer to take
down case notes.
• Draft retainer contracts for clients and send invoices for services
• Responsible for Cold Email marketing for new potential clients
• Responsible in launching the K1 Project to dating sites obtaining
direct leads from dating sites.
• Head strategic planning for Marketing Team and Client Success
Team
• Make sure that action plan and strategies are seamlessly executed
by the team.
• Audits qualified leads by Appointment Setting and create weekly
conversion reports from all lead channels to track ROI for subscriptions
and operational costs to get fresh leads.
• Responsible in creating a funnel system to convert Live Webinar
Participants to actual consultations and cases.
•
Propstream
•
Land.id
•
Prycd
•
Houzeo
•
Homecoin
•
Land.Insight
•
Droners.io
•
Follow-up Boss
•
Launch Control
Inventory:
•
Agora Pulse
Social Media:
•
Meta
•
Plannable
Call Tools:
•
8x8
•
RingCentral
•
Ooma
•
CallTools
•
Twilio
•
Xencall
•
3cx
•
Batch Dialer
Automations:
•
•
•
•
Botcake
Manychat
N8N
Zapier
Certifications:
•
Zapier Automations
•
Facebook Ads
•
Google Ads
•
SEO Squarespace
•
Wordpress
•
N8N AI Agent Automation
•
ClickUp
ACHIEVEMENTS
EXL PH
• JUNE 2017 TOP IAE – Highest
Territory Sales Growth
• JUNE 2017 TOP IAE – Score Card
Achiever (4.70)
• JULY 2017 TOP IAE – Scorecard
Achiever (4.70)
• AUGUST 2017 TOP IAE – Highest
Sales Growth 250.81%
• AUGUST 2017 TOP IAE – Highest
Bills & Revenue 233.06%
• OCTOBER 2017 TOP IAE for Q4
2017 – Highest Sales Attainment
• TOP IAE for Bills and Revenue
Attainment for the Year 2017
• JUNE 2018 Team level TOP AD
Assist. Manager – Scorecard
Achiever 3.80
• JUNE 2018 TOP AD Assist.
Correct Choice Homecare - Operations Manager | Social Media
Philadelphia, PA USA
July 2023 – Feb 2024 (Part-Time)
• In-charge of posting job listings for care workers and pre-qualify
through phone interview
• Responsible in assigning shifts to homecare workers and providing
medical notes.
• Responsible billing medical insurance invoices and audit employees
work hours.
• Responsible in drafting grant requests to obtain funds for medical
equipments.
• Runs the businesses social media accounts to engage with current
and potential customers.
Lily Ann Cabinets – Operations Manager
Adrian, MI
Dec 2020 – June 2022
• Participates in hiring, interview & training process.
• Sells cabinets and provide design services to customers
• Pioneered and Designed rewards program for regular customers
• Launched an outbound campaign for wholesalers
• Responsible in coaching and employee development.
• Monitor RSEs call & emails to ensure team is following process and
guidelines.
• Make sure that action plan and strategies are seamlessly executed
by the team.
• Responsible in hitting the quota set by the upper management
• Run quotes and designs, present and negotiates with potential
customers.
• Make sure that action plan and strategies are seamlessly executed
by the team.
R Reply! Inc. (Buyerlink) - Regional Sales Manager
102 HV Dela Costa, Makati
July 2019 – March,2020
• Participates in hiring, interview & training process.
• Sells leads to Real Estate Agents and Contractors
• Responsible in coaching and employee development.
• Monitor RSEs call & emails to ensure team is following process and
guidelines.
• Make sure that action plan and strategies are seamlessly executed
by the team.
• Make sure that the lead service program was explain thoroughly to
clients for sales validation.
• Responsible for client onboarding and retention
• Responsible for the teams Weekly Reports and MBR.
EXL PH – YRC Freight Assistant Manager
6th Floor One E-comm Tower Harbor Dr. Pasay Metro Manila
June 2016 – May 8,2019
• Participates in hiring, interview & training process.
• Sells freight services to small-large businesses
• Responsible in coaching and employee development.
• Prepares and analyzes internal and external quality and customer
experience reports for management staff review.
• Monitors email customer contacts
• Participates in customer and client listening programs to identify
customer needs and expectations.
• Make sure that the Sales Team for prospecting and account
development hit quotas and SLAs.
• Pioneered and designed the process for the new logistics LOB,
designed scorecard metrics, commission, account budget and Quality
calibration.
Manager – Highest Sales Growth
107.76%
• JULY 2018 Overall TOP AD Assist.
Manager for Q3 2018 with
103.70% Baseline Attainment
• SEPT 2018 TOP Assistant Manager
– Highest Baseline Attainment
96.87%
• DEC 2018 TOP Assist. Manager –
Highest Baseline Growth 118%
• JAN 2019 TOP Assist. Manager –
Highest Baseline Attainment 118%
Reply! Inc – Buyerlink
• Top Sales for August – Highest
sales for HG
• Top Sales for September – Highest
sales for HG
• Top Sales for October – Highest
sales for HG
• Head for strategy planning for the entire sales team for both
Prospecting and Account management.
• Created a sales collaboration project that increased the company’s
revenue to 118% •
Audits qualified leads by prospecting team and create weekly reports
for status.
SKILLS
Cold
Calling
100%
Email
Marketing
75%
Sales
100%
Funnel
Creation
75%
Workflow
Editing
Project
Manage
ment
80%
60%
85%