Kris Ibarra Endique

• Founded BPO center from the ground floor which now has over 160 employees

• Creation of social media marketing pages as well as creation and implementation of marketing campaigns/strategies

• Pitch to clients and potential investors/partners

• Analyze operations of each campaign to ensure optimal production while also ensuring we have the necessary infrastructure to accommodate incoming clients

• Conducted interviews for every level of staff including C level Executives

• Trained agents in sales, accounts receivables, contact center etiquette, and data mining

• Trained and managed teams of business development managers

• Created training material for outbound sales/appointment setting agents

• Created training material for business development managers

• Assisted in the creation of a Tesda accredited learning facility to support our talent pool and promote self development

• Created policies, targets, and reward systems

• Managed big ticket accounts receivables teams while competing in client races