Kris Howell

Professional Experience KH Kris Howell Property Manager 48 Summerfield Dr. Jackson, Tennessee, 38305- Remote Airbnb Property Manager Howell Ventures LLC | Self Employed | 2020 - Present Provide top tier hospitality to over 500 groups in 3 years while maintaining 5 star superhost status Produce high yielding properties that average 90% occupancy rate with less than 1% cancellations Recruit, train and remotely manage efficient cleaning crews Develop and implement thorough cleaning checklists tailored for each property to ensure consistent stellar first impressions Achieve premiere customer service with 100% guest response rate within 24 hours Remotely coordinate handymen to provide routine maintenance to ensure quality control Establish smart home strategy to provide turnkey guest experience Collaborate with property owners to address concerns in a timely and professional manner Property & Project manager with 15 years experience in planning and producing irresistible environments and amazing guest experiences. Managed paid staff of 10+ individuals with emphasis on collaboration and alignment. Cultivated leader development strategies comprising 250+ volunteers with emphasis on retainment vs. recruitment. A systems and strategy guy with a bent towards clear expectations and streamlining processes. Well versed in the art of hospitality and building relationships. Coordinated logistics for: vendors, venues, transportation, construction, contract negotiation and tech/AV. Operated up to $500k budgets. Oversee revenue management and provide monthly reports to property owners Project Manager | Family Pastor South Mountain Community Church | Draper, UT. | 2018 - 2020 Managed and provide 1:1 support to staff of 5+ (recruit, train, evaluate and encourage) Planned and produced quarterly live & digital family oriented events. Grew from 30 to 300 participants in 3 months Coordinated 200+ volunteers and achieved 90% retention (emphasis on clear roles and expectations) Refined and implemented a comprehensive communications strategy (SM, Text, Web, Email, & Print) Formulated a hospitality strategy for first time guests that achieved 68% reengagement Key Skills Written and Verbal Communication Project Manager | Family Pastor Crossroads Bible Church | Bellevue WA. | 2016 - 2018 Project/Event Management Cultivated compelling relationships with 10+ direct reports and department stakeholders which facilitated alignment towards established vision, values & strategy Vendor/Contract Management Strategically retooled a weekly midweek kids event that grew from 150 to 300 participants in 6 months Training and Development Launched and managed logistics of an Upward Basketball league with 100 participants (K-4th grade) in its first season Relationship Builder/Collaborator Orchestrated an annual leader development strategy for 250 volunteers with 85% retention Hospitality/Customer Service Employee Management Event Coordinator | Family Pastor Fellowship Bible Church | Jackson, TN. | 2007 - 2016 Airbnb, VRBO, Guesty, Turno Developed and implemented a strategy that brought aligment to staff and key stakeholders ASANA, Slack, Planning Center Managed logistics for numerous annual large scale events: Concerts, Conferences/Workshops, Comedy Nights, Picnics, etc. Microsoft & Goggle Suites Construction Planned and produced yearly camps, retreats, international service projects, roadtrips, ski-trips, Father/Son Adventures, Mother/Daughter events, etc. Developed engaging small group environments and compelling midweek large group experiences which allowed us to expand from 50 to 250 individuals. Taught regularly in a variety of settings (large and small) Education Bachelor of Arts in Christian Education Toccoa Falls College at Toccoa, GA.