Kris Carren Salem

Kris Carren O. Salem, M.B.A. # 56 Unit D2 Dr. Cariño St. Upper Q.M., Baguio City, Philippines, 2600 Mobile No.:- /- E-mail Add:-Skype ID:- Section 1: Education Certified English Teacher (TESOL), Teach International University of Baguio – Master’s in Business Administration (October 2012 – May 2016) Saint Louis University – B.S. in Management Accounting (June 2007 – May 2012) Saint Louis University – Associate in Accounting Technology (June 2009 – June 2010) Graduate of Casa Del Niño Science High School (June 2003 – May 2007) Graduate of Casa Del Niño Montessori (June 1994 – March 2003) Section 2: Experience Founders Healthcare Marketing Coordinator Appointment Setter (September 26, 2017 – Present) Part-Time Home-based Employee Work Description: Schedule appointments for our company to meet the doctors around Austin, TX and Houston, TX and offer our healthcare marketing services. I am responsible for routing, meetings, and other admin tasks. I create prospect list and decides if it is a good lead or not. UTalk Philippines Online English Teacher Assistant Team Leader (June 26, 2016 – February 1, 2018) Work Description: As a teacher: I prepared coursework and assignments for classes. Grade tests, essays and reports and other writing assignments. I also met with colleagues to coordinate lesson plans and worked with specific subjects of expertise. As an ATL: I provide support to enable teachers in giving balanced quantity-quality classes. Schedule adherence and cancellation monitoring of tutors under team assigned. Complaints/feedback management through evaluation of calls, screenshots, call logs, etc. Updates and maintains daily/monthly/weekly reports and databases. Creates and plans practical, sensible action plans and process improvement initiatives to address opportunity areas and retention of teachers under their respective teams. Overall management of indicators to meet KPI targets. Key-eye Home-based Online English Teacher (July 2017 – September 2017) Work Description: I conduct classes to my Japanese students using Skype during the peak hours. Teleperformance,Inc. Customer Service Representative (May 26, 2014 – November 14, 2016) Work Description: I was responsible for assisting financial customer inquiries and providing resolution to their concerns using call center database. Sitel, Inc. Customer Service Representative (April 2013 - May 20, 2014) Work Description: I resolved problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems. Overtones-ITO, Inc. Accounting Bookkeeper (October 2012 – February 2013) Work Description: I was responsible for preparation of monthly, quarterly and annual internal reports and financial statements, audit sales, corroborates payroll computations, fixed asset inventories, provides billing statements to associates, assist in preparing administrative documents, records minutes of the meeting. IUVO Solutions General/Business Transcriptionist (September 2011 – September 2012) Work Description: I received voicemails from senders from different countries and transcribe it to either text or email and sends it to the recipients. Section 3: Character References Dr. Rebecca Dela Cruz-Miranda University of Baguio Vice President for Academic Affairs- Jennifer Visperas UTalk Philippines Online English Teacher- Roger Bancilo MOOG, Inc. Manager-