WORK EXPERIENCE
DATA ENTRY
WebSupportCtr Inc.
Aug 2023 - Jan 2025
Kris Alexis
Valderrama
DATA ENTRY
B12 L9 Velpal 1, Pakigne,
Minglanilla, Cebu-
@krisalexisvalderrama-
PROFILE
With almost a decade of experience in
customer service and virtual assistant
roles, I am skilled in providing superior
service and operational efficiency. My
communication, empathy, and problemsolving skills have been honed through
my work in these roles. I excel in
managing social media, making
appointments, and utilizing remote
communication. I thrive in challenging
situations and prioritize exceeding
deadlines. My goal is to effectively
assist clients and promote efficient
procedures, utilizing my complementary
abilities.
SKILLS
Customer Service
Google Sheets/Excel
Time Management
Multitasking
Data Entry
Receives and process of importing data accordingly.
Formatting or editing CSV files from the clients.
Transfer data from formatted CSV files into the
database system.
Accurately entering data into designated fields within
software programs.
Identify and correct error in data entry.
Retrieve data from databases and files when requested
Prepare relevant reports as needed
SUBJECT MATTER EXPERT
Alorica Philippines Inc.
Sept 2020 - Aug 2023
Collaborating with company leadership to define project
objectives, processes, policies, procedures, and
guidelines.
Clarifying policy implementation to fellow team
members
Providing knowledge, resources, and information to
support agents
Demonstrate comprehensive knowledge of products
and services, along with their competitive advantages,
through continuous self-improvement and adherence to
quality standards.
CONTENT MODERATOR
Alorica Philippines Inc.
July 2020 - Sept 2020
Review user-generated content on social media
platforms to ensure it aligns with community
guidelines.
Identify and moderate content that violates
policies related to hate speech, harassment,
violence, and other prohibited behaviors.
Maintain accurate records of content moderation
activities and produce regular reports on key
metrics.
Implement and enforce social media platform
policies consistently and fairly.
WORK EXPERIENCE
TECHNICAL SUPPORT REPRESENTATIVE
(CHAT)
Teleperformance PH Inc.
Sept 2019 - Feb 2020
Kris Alexis
Valderrama
DATA ENTRY
Engage with customers through online chat and
messaging
platforms,
responding
to
inquiries,
providing information, and offering assistance.
Troubleshoot
and
resolve
customer
problems,
escalating complex issues to higher levels of support
when necessary.
Maintain a high level of professionalism and customer
EDUCATION HISTORY
service etiquette in all interactions.
Meet
or
exceed
performance
targets,
including
response time, customer satisfaction scores, and chat
volume goals.
College
Stay updated on product knowledge and company
BS - Hotel and Restaurant
Management
information to customers.
University of Cebu
June 2009 - April 2010
policies
to
provide
accurate
and
up-to-date
CUSTOMER SERVICE REPRESENTATIVE
Accenture Inc.
Dec 2016 - April 2019
Assisted customers by actively listening, providing
solutions to problems, and making recommendations
based on thorough product knowledge.
Followed up with customers after sales to suggest
additional services or products and address any needs or
concerns.
Adhered to all customer call guidelines, including service
levels, handling time, and productivity metrics.
Promoted available products and services during service,
account management, and order calls.
Resolved customer concerns about products or services
to address issues and drive sales.
Promptly responded to inquiries and requests from
potential customers.
