Kresten Jeanne Gonzales

Even though I'm a Registered Nurse, I entered a different field and my main objective is to complete client satisfaction and find a job that will improve my skills,customer service orientation and technical troubleshooting capabilities. I've been working on this field for over 5 years now with voice both technical/customer service and sales support. I've also worked as a Quality Assurance Specialist and engaged with coaching agents and evaluating calls to make sure we provide world class customer service to all clients.I can be an effective contractor and gets job well done.I have skills with MS Office applications, telephone etiquette, email and chat support as well as data entry. I have also worked as a Human Resource and QA Support for a Canadian-based company for almost two years where I started to be as a sales agent.I can assure you that I will be able to assist you in your task in time with quality work.