Objective:
To obtain and secure a position that will enable me to use my my problem
solving and leadership skills. Get recognized as a responsible, committed,
intelligent resource and to have a learning and growth oriented career in a
company having a modern and professional working environment.
Education:
Course
B.Com
KRATIKA
AGRAWAL
B.Com Graduate Born on
17th May 1991
H.no: Flat#504, Sun Tower,
Rudra Vihar, New Keshav Nagar,
Udaipur – 313001.
--
University/
Board
MLSU
Institute
Year of
Passing
Percentage
M.B. College
2012
61
Higher
Secondary
CBSE
St. Anthony’s Sr. Sec.
School
2009
79
Senior
Secondary
CBSE
St. Anthony’s Sr. Sec.
School
2007
84
Areas of interest:
Administration and Management.
SkillsComputer Proficiency:
Advanced Excel ( VLookup, HLookup, Pivot Table etc.),
MS Word,
MS Powerpoint,
Outlook,
Email Writing,
Internet Surfing,
Research,
Typing Speed 50+ wpm
Spoken Languages:
English - Fluent
Hindi - Native
Strengths:
Excellent verbal, written communication skills, analytical and logical skills
Quick-learner and versatile
Commitment Oriented
Ability to deal with people diplomatically
Others: Leadership qualities and Team management
Professional Experience:
ARCGATE, UDAIPUR (INDIA) (August 2010-September 2011)
Designation: Research Analyst
Handling customer enquiries via email
Monitoring the work done by other resources
VSUPPORT LLC, UDAIPUR (INDIA) (September 2011-July 2014)
Designation: Quality Analyst
Auditing Compliance
Ensure quality processing and customer service levels
Call Monitoring
Awarded with Best Quality Analyst Certificate
REGAL OUTSOURCE INDIA PVT. LTD., UDAIPUR (INDIA) (July 2015November 2016)
Designation: Assistant Manager, BPO
Handling Team of 25 resources
US and UK Client Communication
Letter Drafting
Considering the client’s needs and getting on to it on a single stand
Training the team on new projects as and when required
Solving queries of the team
Preparing reports as required by the Management and Client
Roster Management
INDIRA IVF HOSPITAL PVT. LTD., UDAIPUR (INDIA) (April 2017-April
2018)
Designation: Team Lead, Admin & Coordination
Handling Team of 40 executives
Preparing reports
Training the team and new joinings
Solving queries
Page 2
FREELANCE VIRTUAL ASSISTANT AND CUSTOMER SERVICE
REPRESENTATIVE (MAY 2019-Present)
I have a fully set up home office with a Windows 10 HP Laptop, a Windows
10 desktop PC, Noise Cancellation Headphones from JBL, Fiber Line Internet
Connection with a speed of 60 mbps and a wi-fi dongle in case of internet
failure.
Done the following tasks for clients:
Word processing
General transcription / audio typing
Copy typing
Proof reading
Letter composition and mail merges
Formatting documents
Data collection
Data inputting
Spreadsheet set up / input / formatting
Data and statistics preparation and presentation through Excel
Preparation of PowerPoint presentations
Internet research
Social media management
Appointment / travel bookings
Email management
Diary management
Drafting documents
Call screening
Customer Service
Software Proficiency:
Page 3
Woocommerce
Recruitee
Hubspot CRM
Pipedrive CRM
Zoho CRM
Linkedin Recruitment Lite
Google Docs
Google Sheets
Google Drive
Canva
Trello
Wordpress Article Posting
Movavi Video Editor
Dropbox
Microsoft Office (Word, Excel, Powerpoint, Outlook etc.)
Activities:
Active participation in various cultural and academic events (dance, songs,
debates, quizzes, etc.)
Honors:
Won First Prize in Inter School Debate competition in 2006
References:
References are available on request.
Personal Details:
Father’s Name: Rajkumar Agrawal
Mother’s Name: Late Beena Agrawal
Hobbies: Arts and Crafts, Dancing, Singing
Declaration
I hereby declare that the above information specified is true to the best of
my knowledge.
Date:
Place: Udaipur
Page 4
(Kratika Agrawal)
