Koyen Favour Echiejile
$5/hr
Executive & Admin Virtual Assistant | Customer Support Service | Property Manager.
KOYEN FAVOUR ECHIEJILE
Phone: -
Email:-Address: LAGOS, NIGERIA.
LinkedIn: www.linkedin.com/in/koyen-echiejile
PROFESSIONAL SUMMARY
Resourceful and detail-oriented virtual assistant with over 1 year of remote administrative
support to clients, busy CEOS, and professionals in fast-paced industries, including real estate
and e-commerce.
Demonstrated skills in handling calendars, customer service, orders, and optimizing day-to-day
operations through applications such as Google Workspace, Trello, Zoom, Hubspot, and Asana.
Known for being reliable, detail-oriented, and highly organized. I am seeking a long-term remote
job where I can help a growing company stay efficient and focused.
SKILLS
Tools & Platforms
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Google Workspace
Trello
Asana
HubSpot
Zoom
Zendesk
Freshdesk
Airbnb
Airdna
WhatsApp
Booking.com
Apartments.com
CRM Software
Virtual Assistant & Admin
Support
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Calendar Management
Appointment Setting
Inbox Cleanup
Email Handling
Data Entry
Travel Coordination
File Organization
Task Automation
Customer Service &
Communication
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Online Chat Support
Client Communication
Conflict Resolution
Issue Escalation
Order Processing
Customer Relationship
Management (CRM)
Soft Skills
● Time Management
● Attention to Detail
● Organization
● Confidentiality
● Proactive Thinking
● Adaptability
PROFESSIONAL EXPERIENCE
PrimeNest Properties
Customer & Property Management Host
Aug 2024 - Present
● Acted as the primary point of contact for tenants and property owners, managing
inquiries. Complaints and maintenance requests
● Coordinated property listings, viewings, and tenant screenings to support successful
leasing processes
● Maintained an organized record of rental agreements, payments, and property
documentation using tools like Google Drive
● Assisted with rent collection, invoice tracking, and follow-ups on late payment
● Scheduled repairs and liaised with contractors, ensuring prompt resolution of property
issues and tenant satisfaction
● Supported marketing efforts by updating property listings on social media and real
estate platforms
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Customer Support Representative
Professional Customer Care International Group
Feb 2024 - Oct 2024
● Provided empathetic support via phone, chat, and email with a focus on first-contact
resolution
● Logged customer issues using Zendesk and Freshdesk, ensuring accurate follow-ups
● Collaborated with internal teams to escalate cases and improve service documentation
● Met key performance metrics related to response time and satisfaction scores
Administrative Assistant
Success HR Solutions Pty
Jan 2023 - Dec 2023
● Managed executive calendars, scheduled meetings, and coordinated travel logistics
● Maintained up-to-date CRM records and handled client communication with
professionalism
● Streamlined document management and supported daily operations for improved
efficiency
● Played a key role in maintaining organized systems and reducing admin bottleneck
EDUCATION
Bachelor of Science (B.Sc) in Chemistry
University of Lagos | May 2022
OND in Science Laboratory Technology
Ogun State Institute of Technology, Igbesan | July 2019
CERTIFICATIONS
Virtual Assistant Certification
Career Crafters Academy | April 2024
Full Stack Web Development
Tech Studio Academy | June 2023
