Kosiso Vivian Egwuonwu

Kosiso Vivvian Egwuonwu Operations and Customer Support Personnel Rivers state, Nigeria linkedin.com/in/kosisoegwuonwu PROFESSIONAL SUMMARY I’m a customer support professional with over four years of experience delivering empathetic, fast, and accurate service in high-pressure environments. I’ve supported roadside emergencies and logistics operations using tools like Zoho, RingCentral, and custom CRMs. I thrive in remote-first environments, communicate confidently across phone, email, and chat, and take pride in showing up every day ready to learn, contribute, and go the extra mile. I’m excited to bring my strong work ethic, ownership mindset, and love for helping others to a long-term role where I can grow and make a meaningful impact. SKILLS • • • • • • • • • Customer Support (Phone, Email, LiveChat, SMS) CRM Systems: Zoho, Custom CRMs VoIP Tools: RingCentral Dispatch Coordination Active Listening & Empathy Time Management & Organization Problem Resolution & Critical Thinking Remote Work Communication: Zoom, Slack, Email Adaptability & Ownership Mindset WORK EXPERIENCE Call Centre Agent SRR (24 Hours Group), Plano Texas, US January 2024 – March 2025 As a call centre agent, I managed over 60 calls daily, helping customers navigate breakdowns, flat tires, and lockouts. I logged every interaction into CRM systems with near perfect accuracy. I coordinated dispatch, tracked service requests, and ensured timely resolution with empathy and precision • • • • Used Zoho and RingCentral to manage service requests, log interactions, and streamline dispatch. De-escalated high-stress situations with active listening and clear communication. Flagged recurring service issues and escalated them to supervisors, aiding process improvements. Consistently met or exceeded KPIs for call resolution, documentation quality, and customer feedback. Weighbridge Clerk Trendy Oil Limited, Owerri, Imo State. June 2020 – October 2023 I handled the weighing of trucks and recorded product loads using a custom CRM, making sure every delivery matched the right figures. I worked closely with drivers and loaders to keep operations smooth, prevent errors, and support inventory tracking and billing. • • • Verified and recorded vehicle weights with near perfect accuracy, ensuring correct product delivery and billing. Maintained detailed logs in a custom CRM system, supporting inventory tracking and audit readiness. Helped reduce turnaround time at the weighbridge by maintaining clear communication and fast processing. EDUCATION University of Nigeria, Nsukka, Enugu State | Bachelor of Science in Food Science and Technology | 2013 – 2018 Class of Degree | First Class Honors