Koren Devereux

Physical & Postal Address: 35-2b The parks Lifestyle estate Riversands Johannesburg Contact Telephone Numbers: - CURRICULUM VITAE OF KOREN DIANE DEVEREUX Page 1 of 7 Physical & Postal Address: 35-2b The parks Lifestyle estate Riversands Johannesburg PERSONAL DETAILS SURNAME FULL NAMES IDENTITY NUMBER DATE OF BIRTH AGE GENDER MARITAL STATUS DEPENDANTS TEL NUMBER (CELL) E-MAIL ADDRESS HIGHEST QUALIFICATION DRIVERS’ LICENCE NATIONALITY HOME LANGUAGE LANGUAGE EFFICIENCY CRIMINAL OFFENCES HEALTH Devereux Koren Diane- March 1986 31 Female Divorced None --Degree Yes South African English Afrikaans – Read, Write, Speak N/A Excellent EDUCATIONAL QUALIFICATIONS LAST SCHOOL ATTENDED Mondoer High School HIGHEST STANDARD PASSED SUBJECTS & FINAL RESULTS Grade 12 English Afrikaans Mathematics Biology History Business Economics UNIVERSITY ATTENDED & YEAR: University of South Africa - Completed 2021 Degree: Bachelor of Arts in Communication Science Page 2 of 7 Contact Telephone Numbers: - Physical & Postal Address: 35-2b The parks Lifestyle estate Riversands Johannesburg EMPLOYMENT HISTORY COMPANY NAME Contact Telephone Numbers: - Vodacare Fourways POSITIONS HELD Book-in consultant, Stock Control, Administration PERIOD OF EMPLOYMENT December 2006 – June 2007 DUTIES/COMPETENCIES Data Capturing Operating switchboard Administration Creating management reports of weekly and monthly booking statistics Liaising between technicians and clients to ensure repair SLA’s Contract expired Reasons for leaving: COMPANY NAME Ixia Trading POSITIONS HELD Book-in consultant, Key Accounts Executive PERIOD OF EMPLOYMENT August 2007 – June 2007 DUTIES/COMPETENCIES Billing queries REASONS FOR LEAVING: Data capturing of all client book-ins Resolving client queries Management of client accounts to ensure all SLA’s are met Company was liquidated COMPANY NAME POSITIONS HELD UTi Mounties Call centre agent Call centre admin assistant Quality assessor Storage vault supervisor Card Control Supervisor PERIOD OF EMPLOYMENT August 2010 – 2015 DUTIES/COMPETENCIES In call centre the duties were liaising between the clients and drivers to ensure delivery takes place as per booking. Liaised with clients (on whose behalf we were delivering) via email, from receipt of parcel for delivery till delivery was complete. Took telephonic queries from customers awaiting delivery. Dealt with Mounties branches across Page 3 of 7 Physical & Postal Address: 35-2b The parks Lifestyle estate Riversands Johannesburg Contact Telephone Numbers: - South Africa to ensure delivery of client credit cards. Essentially, we liaised between the bank and their client to ensure delivery took place within the specified SLA. As call centre admin assistant, I was responsible for the electronic distribution of electronic queries from clients. Queries were distributed according agent skill level and competencies. Involved in informal training fob new agents when they on the floor. I was responsible for quality control of all first responses via email to clients. This was to ensure that the query was correctly engaged, and relevant responses sent. As a quality assessor, I was responsible for listening to calls made by the deliveries department to ensure that all prescribed processes had been followed on the call. This included internal processes as well as all FICA processes due to the nature of the products we delivered. (Credit cards, cellphones, smart devices) I moved to operations and processing when I became a supervisor in the Vaults. I was responsible for KPI report and ensuring that all items were handed over to the relevant departments by cut off. Duties included managing staff (EG, their leave, providing management with daily and monthly productivity reports I was responsible for ensuring all Service level agreements with our clients are adhered to. Any anomalies picked up with deliveries needed. In Card Control, I am responsible for ensuring that billing for different clients is complete. Responsible for 25 staff members, 10 of which are based on site at our clients REASON FOR LEAVING: Joined Plum Factory to pursue my career in digital communications COMPANY NAME Plum Factory POSITIONS HELD Administrator Research Content production PERIOD OF EMPLOYMENT June 2015 – December 2015 DUTIES/COMPETENCIES Handling all supplier queries. Page 4 of 7 Physical & Postal Address: 35-2b The parks Lifestyle estate Riversands Johannesburg Contact Telephone Numbers: - Handling all new staff administration Research for client campaigns Amplification of client campaigns on social media Content development Community management REASON FOR LEAVING COMPANY NAME POSITIONS HELD PERIOD OF EMPLOYMENT DUTIES/COMPETENCIES REASON FOR LEAVING COMPANY NAME POSITIONS HELD PERIOD OF EMPLOYMENT DUTIES/COMPETENCIES As an SME the company was unable to keep all 12 staff members on permanently due to financial difficulties Tower Group Recruitment Administrator April 2016 – September 2016 Payroll administrator Assisting consultants with administrative duties including but not limited to email queries from agents and clients processing of timesheets, creation of employment contracts, processing of all leave, ensuring invoices are received by clients timeously. Sourcing of candidates Interviewing candidates Pre-interview preparation of candidates The non-renewable contract came to an end DSV Assistant Manager in Operations and Processing Inbound Call Center agent February 2017 -October 2018 In call centre the duties were liaising between the clients and drivers to ensure delivery takes place as per booking. Liaised with clients (on whose behalf we were delivering) via email, from receipt of parcel for delivery till delivery was complete. Took telephonic queries from customers awaiting delivery. Dealt with Mounties branches across South Africa to ensure delivery of client credit cards. Essentially, we liaised between the bank and their client to ensure delivery took place within the specified SLA. The warehouse consisted of 103 staff working in five different departments. Duties included managing staff (EG, leave management, taking disciplinary action, shift management, scheduling and organising training schedule for staff, weekly conference calls with the IT department and specific clients. providing management with daily and monthly productivity reports I was responsible for ensuring all Service level agreements with our clients are adhered to. Any anomalies picked up with deliveries needed. Being based at head Page 5 of 7 Physical & Postal Address: 35-2b The parks Lifestyle estate Riversands Johannesburg Contact Telephone Numbers: - office, I was also responsible for liaising with DSV branches nationwide, ensuring specialised deliveries are properly coordinated. Overseeing specialized projects where larger warehousing and logistics management is required. I was also responsible for warehouse tours, where existing and prospective clients are shown the premises COMPANY NAME POSITIONS HELD PERIOD OF EMPLOYMENT DUTIES/COMPETENCIES Ontrack Mobile Administrator June 2019 - Current Assisting sales agents with administrative duties including but not limited to email queries from agents and clients processing of contracts, creation of employment contracts, processing of all leave, ensuring invoices are received by clients timeously. Sourcing of sales reps from social media. Daily and monthly reporting to management on sales figures and quantity of sim cards sold. I am also responsible for the recruitment of driver, verifying all documents and keep updated records on them all. I have experience with Sage and creation of clients and tax invoices on that platform. I am responsible to the administration of all office equipment as well as the ordering of all stationery and office supplies. REASON FOR LEAVING This is a month-to-month contract COMPANY NAME POSITIONS HELD PERIOD OF EMPLOYMENT Cartrack (Pty) Ltd Quality Assessor May 2020 - current DUTIES/COMPETENCIES Listening to calls made by sales agent and to ensure that call processes and procedures are adhered to Page 6 of 7 Physical & Postal Address: 35-2b The parks Lifestyle estate Riversands Johannesburg Contact Telephone Numbers: - Daily reporting to management on issues identified Routine investigations as requested by management Ensuring that company standards are observed Making recommendations on upskilling and training required to the sales coach Page 7 of 7