Koomson Emily

Name: Emily Koomson Location: Accra Ghana Phone: - Email:- Professional Summary I am a dedicated professional with 4 years of experience in Data Entry, Customer Support Administration, and Language Interpretation. My expertise lies in managing customer inquiries, processing data accurately, and facilitating communication across language barriers. I have a strong ability to handle complex tasks efficiently while ensuring customer satisfaction and timely service delivery. My organizational skills and attention to detail allow me to meet deadlines and provide quality results. I am passionate about streamlining processes, improving client experiences, and ensuring clear, effective communication in every role I take on. Professional Experience Customer Support Administrator InterPlast Ghana Limited July 2022 – Present Provide high-quality customer service by responding to inquiries via email, phone, and live chat, ensuring timely resolutions. Manage customer accounts, track orders, and process returns and refunds while maintaining high accuracy in data entry and reporting. Collaborate with other departments to escalate complex issues and provide detailed follow-up to ensure customer satisfaction. Assist with administrative duties, including scheduling, maintaining records, and generating performance reports. Trained new customer service representatives on CRM systems and internal protocols. Data Entry Clerk Ghana Ports and Harbors Authority | May 2020 – June 2022 Entered, updated, and maintained large volumes of client data across multiple databases with a focus on accuracy and speed. Audited and corrected discrepancies in data records, ensuring all information was up-to-date and compliant with company policies. Created detailed reports for management based on data trends, using Microsoft Excel and other reporting tools. Coordinated with internal teams to ensure that data was properly integrated and accessible for decision-making. Skills Data Entry & Management: Expertise in entering and managing large volumes of data with accuracy and attention to detail. Customer Support: Proficient in handling customer inquiries and resolving issues through email, phone, and live chat. Language Interpretation: Fluent in [Language] and English, providing real-time interpretation for healthcare, legal, and business clients. Microsoft Office Suite: Proficient in Word, Excel, PowerPoint, and Outlook for documentation and reporting. CRM Systems: Experienced with customer relationship management systems for tracking, reporting, and communication. Problem-Solving: Skilled in identifying and resolving issues efficiently while maintaining a high level of customer satisfaction. Multitasking: Able to manage multiple tasks simultaneously and prioritize effectively under pressure. Education Bachelor’s Degree in Public relations University of Ghana June 2024