Konstantin Topic

Quenza B.V. Gandhiplein 16, 6229HN Maastricht The Netherlands www.quenza.com- July 2nd, 2024 To Whom It May Concern: I am writing to enthusiastically recommend Konstantin Topić for any position related to Customer Success or Business Intelligence. As the COO and Cofounder of Quenza, I had the pleasure of managing Konstantin in his role as Head of Customer Success and Business Intelligence for the past three years. During his time at Quenza, Konstantin consistently demonstrated exceptional skills in various areas crucial to our business. His expertise in business intelligence, technical support, and customer engagement has been invaluable to our company's growth and success. Konstantin's key strengths include: 1. Exceptional business intelligence skills 2. Proficiency in first- and second-level technical support 3. Ability to improve customer satisfaction and engagement 4. Expertise in testing new features and troubleshooting bugs 5. Strong customer retention strategies 6. Implementing AI into workflows 7. Executing effective customer success strategies Beyond his professional skills, Konstantin's personal qualities make him an outstanding employee. He is highly knowledgeable, dependable, and possesses excellent problem-solving abilities. His dedication to his work, eagerness to learn, and strong communication skills have made him a valuable asset to our team. Moreover, Konstantin's pleasant demeanor and great sense of humor have contributed to a positive work environment. Konstantin is highly educated and consistently demonstrates his commitment to staying current with industry trends and technologies. His ability to adapt to new challenges and implement innovative solutions has been crucial in driving our customer success initiatives. I am confident that Konstantin would be an excellent addition to any team fortunate enough to have him. He has my highest recommendation, and I am certain he will continue to excel in his future endeavors. If you require any further information, please don't hesitate to contact me. Sincerely, Ernst Jansen Cofounder, Quenza - |-LinkedIn