Konso Hasifa

KONSO HASIFA Address: Jinja, Uganda. Phone: -. Email:-/-LinkedIn: https://www.linkedin.com/in/konso-hasfa-/ PROFESSIONAL SUMMARY Dedicated and detail-oriented ICT Personnel with over 5 years of experience in providing technical support, managing IT infrastructure, and assisting in the implementation of information systems. Proficient in troubleshooting hardware and software issues, ensuring network security, and delivering excellent customer service. Eager to leverage technical skills and problem-solving abilities to contribute to the success of an organization. SKILLS          Technical Support & Troubleshooting User Training & Support Network Configuration & Management Hardware & Software Installation Database Management IT Infrastructure Maintenance Proficient in Windows Server Management Cybersecurity Practices Strong Communication & Interpersonal Skills PROFESSIONAL EXPERIENCE ICT Technician Viva College School February 2019 – Present          Provide first-line support to school end-users, resolving hardware, software, and network issues efficiently. Manage and maintain the college's IT infrastructure, including servers, routers, and switches. Install and configure computer systems and applications, ensuring compatibility and optimal performance. Update the school system database and ensure that the student data is updated always. Conduct regular system backups and ensure data integrity and security. Monitor network performance and perform necessary upgrades to ensure smooth operation. Train staff on new software and technologies, enhancing overall productivity. Document technical issues and solutions, maintaining an updated knowledge base for future reference. Manage and upgrade school social media pages occasionally. IT Trainee NARO, Abizardi – Arua District. July 2018 – October 2018      Assisted in the installation and configuration of computer hardware and software. Troubleshoot network issues, ensuring minimal downtime and efficient resolution. Managed user accounts and permissions, ensuring secure access to network resources. Supported the deployment of new technologies, providing training and documentation for end-users. Conducted routine maintenance on IT equipment, extending its lifecycle and reliability. EDUCATION Bachelors of Information Systems Muni University Graduated: November 2018 Uganda Advanced Certificate of Education Bukoyo Secondary School Graduated: December 2014 Uganda Certificate of Education Bukoyo Secondary School Graduated: December 2012 PROFESSIONAL DEVELOPMENT  Certification in Data Analytics Bootcamp – Alex the Analyst.  Certificate in Planning for Monitoring and Evaluation – Philanthropy University  Certificate in IT Infrastructure Administration- ICT Skills Center  Huawei Certified ICT Associate (HCIA) Security - Huawei ICT Academy Uganda. REFERENCES Victoria S. Kisarale --Sylvia Namukose --Nkamwesiga Lawrence --