Konika Chatterjee

KONIKA CHATTERJEE Product Management | Strategy & Innovation| Indian School of Business E - -q https://www.linkedin.com/in/konika-chatterjee-b-/  Bangalore , India PROFESSIONAL SUMMARY KEY ACHIEVEMENTS With over 20 years of Industry experience in strategy, consulting and product. I am passionate about building and scaling businesses that solves problems for real customers that create impact With a proven track record in AI-driven and OpenAI solutions for the Banking, Pharmaceutical and Travel from building product strategy,delivery and implementation. I aim to leverage my curious mindset, risk-taking ability, and research to create impactful product to enhance business outcomes. I do take out time to model behaviour, to coach and care by investing in myself, physical fitness and mental well-being. H CAREER SNAPSHOT Developed OpenAI strategy, use cases and OKRs to develop intelligent Chatbot to capture persona driven recommendation for travel to capture value 5 S Bangalore, India Senior Product Manager Microsoft - Azure and AI 02/2022 - 10/2024 Principal AI Consultant Virtusa Consulting : Strategy & Innovation Team 04/2018 - 02/2022 _ k Cut KYC Onboarding Time Standardised KYC data processes, reducing client onboarding to 2 days. STRENGTHS  Stakeholder Management Managing difficult conversations, negotiations with diverse stakeholder to bring value on the table and focus to drive growth to build relationships  Product Leadership and Growth Conceptualised the prioritisation of the OpenAI capabilities use-cases for Microsoft Azure clients.  Beingful Leadership Drive a mindful and purposeful leadership within my teams to demonstrate empathy, respect, and growth.  Strategic Communication Utilization of OKR framework in creating Backlogs that reflects communicating strategic vision and results and measurement of impact. Bangalore • Conceptualised product roadmap for Large Banking client to develop new payment monitoring feature, resulting in a reduction of anomaly detection by 20%. • Led user research, use case development and deployment that helped Virtusa and Customer impact resulting in ~100 million in projected sales revenue. • Envisioned the play-books for Healthcare, Banking, Manufacturing and Consumer Packaged Goods to developed use cases across business units. • Developed marketing and sales collaterals to demonstrate business and AI capabilities. • Managed a team of 20 data engineers, hiring, capacity planning, coaching as an academic model to build teams for deployment. $100 Million Healthcare Impact Developed use cases generating $100 million ROI for Healthcare Vertical. Bangalore • Created vision, roadmap, OKR and product plan to deliver a superior, personalised, AI-driven user experience for Tata Digital's customers, and help Microsoft to generate ~2 million USD in Azure consumption. • Evangelised and demonstrated OpenAI capability demo to Microsoft Customers that helped to spurred new projects in Global Delivery, amounting to $250 million in Azure Consumption for Indian Clients i.e. Clear trip, Tata Teleservices, Flipkart, Siemens Healthcare. • Led the product delivery and execution for Conceptualisation engine driving the extractions of clinical concepts extraction needed for identifying and effective decision by nurses making by 50% within the first year. • Coached functional analyst and engineers for a successful transition in product journey. Enhanced Anomaly Detection Reduced anomaly detection by 20%, increasing security for banking clients. Chubb 11/2024 - Present Boosted Azure Revenue Generated ~$2 million in Azure consumption for Microsoft through Tata Digital. Scrum Product Owner • Drive the strategic roadmap for Platform built to measure developers productivity and engineering effectiveness to increase user awareness by 20% in Q1 2025 • Creating and presented cost-benefit analysis to the senior management for roadmap and new architecture revamp resulting in new budget approval for $~5 million • Create and implement execution strategy to drive day-to-day operations of the Agile team • Initiatives to establish product council, architecture review board and user trainings to empower the team develop product mindset OpenAI capability CERTIFICATION OKR Gained expertise in defining objective and key results CAREER SNAPSHOT CERTIFICATION Senior Manager - Product Owner Scrum Master Certification Wipro Business Consulting : JP Morgan Completed a comprehensive course on concept of product lifecycle, agile methodologies to drive project success and product releases 08/2016 - 03/2018 Bangalore • Led the discovery workshop of a Data Privacy products that increased adoption in Investment and Commercial Banking clients in 47 countries. • Led the effort in product strategy, enhancement in product features and execution strategy. • Experience in interpreting global AML and privacy policies to envision and translate into product strategy and roadmap. • As a product manager, I managed stakeholders for all workshops for data strategy across stakeholders from Operations, Banking and Technology. Manager - Business Analyst Deutsche Bank 2011 - 2017 Bangalore • Developed global client onboarding solutions have greatly improved flexibility and scalability to accommodate regulatory nuances affecting 3,500 staff worldwide. • Executed the data gathering and analysis to develop a centralised golden source of Client data enabling data quality improvement ~70% for institutional clients. • Conceptualised data strategy to capture KYC data standardisation across different systems to onboard institutional clients in 2 days. • Developed a target operating model to standardisation of operations that led to cost savings of ~25 million euros. • Improved people productivity hours for establishing STP across different incoming and settlement systems by 80%. • Analysed regulatory requirements to create personalised flows to create adoption of regional laws and adhere to regulations with workflow tool to improve standarisation of AML regulations. EDUCATION Master of Business Administration (MBA) Indian School of Business 10/2020 - 05/2022 Hyderabad, Mohali , India Global Strategy & Entrepreneurial London School of Business and Finance 2022 London Strategic Marketing and Mergers and Acquisition Wharton 2022 Microsoft Learning Fundamentals of Azure AI services Microsoft Learning Fundamentals of Machine learning Microsoft learning INTERESTS b Trekking, Yoga, CrossFit and Pilates I believed that leadership is built holistically through practicing self awareness and gratitude. PREVIOUS EXPERIENCE Business Analyst Royal Bank of Scotland 2011 - 2011 Chennai, India Role Overview • Enhanced RBS usability resulting in a {20%} improvement in user satisfaction by delivering UI specification. Business Analyst Mphasis 2007 - 2011 Bachelor of Arts, Philosophy Hons University of Calcutta Calcutta , West Bengal Bangalore, India Role Overview • Requirements gathering and elicitation to develop solutions for Banking clients to develop web-based applications to improve customer outreach. Analyst HSBC 2006 - 2007 Hybrid 01/2001 - 01/2004 Microsoft Azure AI Fundamentals : AI Overview Bangalore, India Role Overview • Determine and analyse customer spending patterns to determine fraudulent transactions Customer Support Representative Dell International 2004 - 2006 Bangalore, India Role Overview • Provided technical support via voice and chat to {2} distinct segments: Business and Consumers.