KOLEEN MARIAN E. MA
Virtual Assistant
PROFILE
I am an individual with pleasing personality and with a
✔️ with can do attitude ▪️✔️ tech
savvy ▪️✔️ communication skill ▪️✔️ enthusiastic and
positive ▪️✔️ fast learner, eager to learn and trainable
▪️✔️ good record of honesty and integrity. HERE ARE WHAT I
genuine heart of service. ▪️
CONTACT--General Santos City,
Philippines
CAN OFFER ▪️Personal Secretary ▪️Amazon Product
Researcher ▪️Photoshop, Canva ( photo editing, lay-outing
▪️Answering calls, emails ▪️Customer Service Support
▪️Design Process ▪️Account Management ▪️Selling ▪️Lead
Generation ▪️Appointment Setting ▪️Social Media Manage
WORK EXPERIENCE
EDUCATION
University-
CUST O M E R SUPPOR T/SOCIAL MEDIA MAN A G E M E N T / L E A D
GENE R A T I O N/DATA ENTRY
KMAJ ADS
September 2020- August 2024
B.A. in Business Administration
Handled a high volume of customer inquiries via phone,
major in Marketing Management
email, messages and social media platforms, ensuring
clear, friendly, and prompt communication. Also I
developed engaging content (posts, stories, videos)
AWARDS &
CERTIFICATIONS
Certified Licensed Financial
Advisor
Certified Virtual Assistant Course
SKILLS
Attention to detail and Tech-
specific audiences on Instagram, Facebook, and TikTok.
PERS O N A L ASSISTAN T OF ATTORNEY
Gillesania Law Office
July 2018- August 2020
I managed daily schedules, appointments, and meetings
for attorneys, ensuring efficient time management.
Handled all incoming communications, including phone
calls, emails, and mail, ensuring timely responses and
prioritizing urgent matters.
Savvy
CUST O M E R SERVICE
Interpersonal skills
SM CITY GENSAN
Communication skills
June 2016 - November 2017
Design Process and
Greeted customers and provided assistance with
Researching skills
inquiries regarding store locations, product information,
Project Management
and services offered within the mall. Addressed
Generating Leads and
Prospecting
Customer Support skills
Organization and time
management skills
customer complaints, concerns, or issues, resolving
them quickly and efficiently to ensure customer
satisfaction
