Kolawale Kafilah Ayanleye

KOLAWALE AYANLEYE Client Operations Specialist | Virtual Executive Assistant (Remote-Ready, U.S. Hours) PROFESSIONAL SUMMARY Detail-oriented Client Operations Specialist and Virtual Executive Assistant with 3+ years of experience in client support, onboarding, data management, and remote operations. Proven track record maintaining accurate CRM records, coordinating client communications, and managing multi-client workflows across fast-paced environments. Skilled in translating complex operational needs into structured processes that drive client satisfaction and retention. Available to work during U.S. business hours (MST). KEY ACHIEVEMENTS • Secured 5 clients generating $11,510 in revenue through structured outreach, onboarding coordination, and professional client engagement. • Maintained accurate client records and documentation across CRM systems, ensuring efficient follow-up and issue resolution. • Drafted service agreements, contracts, and proposals that formalized client relationships and reduced ambiguity in project terms. • Managed multi-platform community operations, coordinating content, stakeholder responses, and performance tracking simultaneously. CORE COMPETENCIES Client Onboarding & Support · CRM Management · Data Entry & Accuracy · Email Communication · Contract & Documentation Drafting · Microsoft Excel & Google Sheets · Workflow Organization · Stakeholder Communication · Remote Collaboration · Problem-Solving TOOLS & PLATFORMS CRM Systems · Microsoft Excel & Word · Google Workspace (Docs, Sheets, Drive) · Notion · Trello · Slack · Zoom · Canva · Asana · ClickUp · Airtable · Calendly · Google Calendar · Dropbox · OneDrive · Monday.com HubSpot · Mailchimp · Zapier · Loom · Microsoft Teams · Discord · LastPass PROFESSIONAL EXPERIENCE HP Expert (Client Support & Operations) | Limitless Technology Lagos, Nigeria · May 2024 – Present • Served as a primary point of contact for clients across support channels, resolving technical and product-related issues with professionalism. • Maintained accurate and up-to-date client records within CRM systems, ensuring clean documentation and timely follow-up. • Identified recurring issues through CRM data insights and contributed to workflow improvements that reduced resolution time. • Delivered high-quality client support consistently, recognized as a top-performing expert for exceeding performance benchmarks. Creative Assistant (Client Operations & Relations) | Rasheed Idrees Lagos, Nigeria (Remote) · 2025 – Present • Managed end-to-end client onboarding, from initial outreach through contract documentation, platform setup, and ongoing communication. • Drafted service agreements, proposals, and addendums to ensure accurate documentation of project terms and client expectations. • Maintained organized correspondence and tracked client interactions to proactively identify and address potential issues. • Coordinated scheduling, task workflows, and data management to support smooth daily operations across multiple active clients. • Supported revenue growth by securing 5 clients generating $11,510 through structured outreach and professional engagement. Social Media & Community Manager | Tekhaven Solution Remote · Jun 2025 – Nov 2025 • Managed client-facing community operations, responding to inquiries across platforms and resolving issues promptly and professionally. • Tracked engagement metrics and prepared performance reports to guide strategic decisions and optimize content reach. • Coordinated with internal teams to maintain consistent client messaging and ensure smooth operational workflows. • Organized content schedules and documentation to support organized, data-driven operations across multiple social platforms. EDUCATION B.Sc. Physics Olabisi Onabanjo University, Ogun State, Nigeria · 2022 CERTIFICATIONS & TRAINING • Virtual Assistant Training — ALX, 2024 • Content Creation & Social Media Strategy Training, 2024 • AI & Prompt Engineering — ALX, 2025