KOLADE TEMITAYO
Lagos state, Nigeria.
SUMMARY
Organised and reliable Administrative and Customer Support professional with experience in call handling, client
communication, digital assistance, and simple content tasks. Skilled in online support, basic report preparation, file
organisation, and social media updates. Known for steady attention to detail, clear communication, and a calm approach to
daily tasks.
.
EDUCATION
Ekiti State University – Ekiti state, Nigeria
B.A.Ed., English Language and Education.
November 2018 – January 2024
WORK EXPERIENCE
Administrative & Customer Support
Alpha & Jam (2024 – Present)
● Refreshed and updated digital screens as required.
● Captured photos and short videos from project sites for reports.
● Assisted in preparing simple presentations using PowerPoint.
● Supported daily administrative tasks as part of the operations team.
Customer Service Officer
Flugos Logistics, Lagos (January 2024 – May 2024)
● Tracked and resolved customer inquiries to improve service quality.
● Prepared monthly customer interaction reports using Excel.
● Maintained customer relationships through follow-up and clear communication.
Call Centre Agent (Contract)
Lifemate Furniture, Ikeja (December 2023 – November 2024)
● Communicated offers and product information to customers.
● Relayed customer feedback to relevant departments.
● Resolved complaints with patience and professionalism.
Business Owner / Virtual Assistant
Right Fits (2020 – Present)
● Created simple mini website layouts for the brand.
● Set up and updated Google My Business profile.
● Designed basic social media posts using Canva.
● Organised business links, product information, and customer messages.
● Tracked orders and prepared simple records
VOLUNTEER ACTIVITIES
National Association of students of English and LIterary Studies (NASELS)
August 2019 - February 2023
● Contributed to the academic growth of junior students by providing mentorship and tutoring in English literature
and language courses.
● Actively participated in departmental initiatives to enhance the overall quality of the English department.
SKILLS
● Customer
Email)
Support
(Chat,
Calls,
● Google Workspace
● Simple Website Layouts
● Administrative Support
● Microsoft Office
● Report Preparation (Excel, Sheets)
● Clear
written
and
Verbal
Communication
● Basic
Social
Content (Canva)
INTERESTS
● Digital Support
● Content Creation
● Fitness and Wellness.
● Organizational development
LANGUAGES
Yoruba - Native
● File and Link Organisation
Media
● Problem Solving
● Women Empowerment
● Reading
● Professional Development
English - Expert
