Kojo Osei-Ghansah

Kojo Osei-Ghansah (Mr.) P.O. Box DS 807 Dansoman Estates. Accra, Ghana Mobile: - Email:- PERSONAL PROFILE A young, energetic, pragmatic B.A Arts (Philosophy, History) graduate who possesses excellent interpersonal, communication and negotiation skills and the ability to develop and maintain mutually beneficial internal and external relationships. Enjoys being part of, as well as managing a successful and productive team, and thrives in highly pressurized and challenging working environments. OBJECTIVE To put my acquired set of skills and abilities to their maximum use in order to positively impact every environment I find myself. EDUCATION AND QUALIFICATIONS Undergraduate Certification B.A Arts Hons. Second Class Lower Division (Philosophy, History) University of Cape Coast (UCC) Cape Coast. - Positions Held: 2nd in Command, UCC Central Cadet Corps Cadet Commander, Oguaa Hall Army Cadet Corps (UCC) Cadet Senior Ensign, Oguaa Hall Army Cadet Corps (UCC) - Senior High School Certification SSSCE (Science), Ghana Secondary Technical School (GSTS), Takoradi. - •   Positions Held:     Cadet Junior Ensign Secretary, Voices of G.S.T.S Financial Secretary, Celestials Singing Group Assistant Tenor Leader, Celestials Singing Group - Other Certification Certificate (Introduction to Computers), Institute of Technological Studies, Takoradi. 2004 International English Language Testing System (IELTS) Nov 2013 Test results: Listening:8.0 Reading:7.5 writing:7.0 Speaking:7.5 Overall Band Score: 7.5 CAREER SUMMARY 2014 – To Date: GH4Hub Ghana Limited Position: Head of Customer Care and Service Delivery Responsibilities: • In charge of training and orientation of customer care representatives • Responsible for the planning and execution of customer care and service delivery strategies • Dealing directly with the company's customers and resolving issues via phone, face-toface and email • Visiting client sites to help with conflicts as well as maintain good working relationship • Sending weekly reports on activities of the department to the Chief-Executive Officer Personal Achievements: I produced all paraphernalia to be used by the Customer Care Team of GH4Hub Ghana Limited by myself and it is these documents that are currently being used by the company to train all new and existing members of the department. Most prominent is the “GH4Hub Customer Care Handbook”. In this document contains some of the following topics: • • • • • Dealing with and resolving customer issues Code of conduct and ethics for customer care representatives Procedure for dealing with both internal and external customers Conflict resolution Handling customer tickets I also compiled the customer care pledge used by the department and designed and printed the ID cards used by all staff members. 2011 - 2013: New Image Transfer Technology (Samsung Showroom) Position: Branch Manager - Takoradi Responsibilities:  Ensuring effective day-to-day administration of the shop  Interfacing with and resolving customer reports, requests, repairs and warranties  Managing and ensuring the welfare of staff  Managing warehouse and ensuring proper stock is maintained  Developing strategies to boost sales and increase customer base  Sending daily, weekly and monthly reports Personal Achievements:   I oversaw the completion of the showroom building and ensured that it was opened successfully I recruited and trained all the sales executives on how to effectively sell and render proper after sales services 2010 - 2011: Takoradi Sub-Metro Health Insurance Scheme (MHIS) Position: Intern (Management Information Systems Department) Responsibilities:  Entering and renewing of health insurance cards.  Correcting and updating errors in customer data.  Maintaining and servicing computers in all the other departments. 2009 – 2013: Papermore Consult (Human Resource Development) Position: IT Consultant Responsibilities:  Maintaining and servicing all computers and other equipment in the company..  Responsible for all designing and printing work.  Responsible for the operation of all equipment during seminars, lectures and talk shows. 2006 - 2007: ABMLinks Ghana Limited. Position: Data Entry and Call Center Supervisor Responsibilities:  Responsible for teaching data entry clerks how to type and use basic office applications.  Responsible for training call center representatives on proper phone ethics  Supervising data entry clerks and call center representatives _____________________________________________________________________________ FURTHER SKILLS     Effective team leadership Excellent communication Result oreinted Team player IT Proficiency     Microsoft Windows and Linux OS proficeincy Microsoft Office and Libre Office proficeincy Graphic Designing – Adobe Photoshop Basic software and hardware expertise Languages Proficiency English - Read, Write and Speak Fanti - Speak Ga - Speak Excellent Excellent Average PERSONAL DETAILS Marital Status: Married Health: Excellent INTERESTS AND ACTIVITIES: Reading, Creative Writing, Body Building and traveling REFERENCES Mr Richard Ansah Mr Fred Kobina Sam Mr Theophilus Brako Mr. John Adnan LECTURER - University of Cape Coast CEO - Papermore Consult HOD - Takoradi Sub-Metro Health Insurance Scheme COO - GH4Hub Ghana Limited -