Kofoworola George-Taylor

Kofoworola George - Taylor Skype: kofogt E-mail:-,-, Phone Number:- Professional profile Customer Service Representative, underwriter, content writer and blogger with two years work experience in customer service. I have always loved working with new people. I want to help people and work in start-ups/SME. I want to help businesses grow and be a part of the bigger picture. I am a hardworking professional, focused and diligent. I meet my targets and deadlines. I do not need to be micro-managed, once given a task list I do my job with no hassle and present results at the end of each week. Key skills Non-Technical Skills Speaking Skills. Social Media Management. Attention to detail. Organisational skills. Content writing. Listening Skills. Dispute Management. Microsoft Office. Problem solving. Technical Skills Google Mail. Customer service. Zendesk. Oberlo. Patience. Slack. Quickbooks. Time Management Shopify. Career summary 2016 (April- November) Global Transactions Nigeria Limited- Project Supervisor/Customer Service Representative. Monitoring movement of teams to locations. Assigning teams to locations of duty. Approving final details of reports managing several teams at a time. Managing Customer relationships. Conflict resolution between clients and the company Replying live chat, using Zendesk and official mail to respond and reach out to clients. Use of ArcGis to monitor team and receive/ send relevant report data- (June- January) Standard Alliance Insurance Plc- Underwriter/ Office Support. Monitoring customers service standards and improving on its delivery. Helping to manage customer complaints through an effective customer complaints resolutions process. Page 1 of 3 Ensuring minimum turnaround time for transactions at the branch Analyse risk in insurance proposals. determining the right policy terms for clients Calculating the premiums on an actuarial basis. Issuing policy and underwriting documents. Emailing and placing outbound calls to customers with overdue invoices. Sending receipts to customers who have made payment. keeping an up-to-date google sheet on each customer. Filing of Insurance cases and client information. Creating Certificates, Debit notes, Policy documents etc- (December- Present) Strategic Security- Customer Service Representative/Projecr Manager. Managing tasks and functions of a team. Ensuring tasks are completed daily Respond to emails from clients in a timely manner. Respond to potential customer's inquiry. Confirm and refund payments through stripe. Keep record of new clients that register through woo-commerce. Accurate data entry of clients information into database. Generation of coupons, invoices and quotations for set courses. Dispute resolution and Management of Customer relationships. Managing Emails through Zendesk. Generating Surveys through survey monkey. Calling and receiving calls from concerned clients. Education and qualifications- Supreme Education Foundation Schools Lagos attained WASSCE Key Modules: English, Maths, Literature, Government, Economics, Biology and Visual Art. Result: 4 B and 2 Credit - University of Lagos, Akoka, Yaba – Diploma II Program in Insurance Result: 4.00/5.00 (Second Class Honours) - University of Lagos, Akoka, Yaba – B.sc. Program in Insurance. Result: (Second Class Honours) - School of Media and Communication – Advanced writing Reporting skills Result: Certificate 2017 NYSC 2018 TOEFL Page 2 of 3 Professional development   Personal details Chartered Institute of Loan and Risk Management of Nigeria student membership (2014) Marital Status: Single The Game of Chances between Zero & one Annual Seminar (2015) Health Excellent; non-smoker Languages German. Fluent English, Beginner  Volunteered for run for a cure (2015)  Organised a breast-feeding awareness charity program.  ‘Selling when no one wants to buy’ course by Iyore Ogbuigwe. Date of Birth 17th March, 1995 Interests and activities Currently include Drawing, Swimming and Reading References are available upon Request. Page 3 of 3