ODURO KOFI
PERSONAL DATA
SEX: Male
NATIONALITY: Ghanaian
DATE OF BIRTH: 16th July, 1982
MARITAL STATUS: Married
PHONE:-,-
E-MAIL-ADDRESS: P.O. BOX KN2283, KANESHIE ACCRA
CAREER OBJECTIVE
Looking to join an organization that offers opportunities for training and career
advancement
PROFILE
Self-starter and able to motivate others.
Excellent computer skills (Networking, Hardware, MS-Word, Excel, Powerpoint,
Outlook)
Excellent verbal and written communication skills.
Ability to work under pressure and with little or no supervision.
Excellent team spirit.
Excellent interpersonal skills.
Goal driven and result focused.
Good logical and analytical skills.
WORK EXPERIENCE
July 2014 till Date
Duties:
PLATO CONSULT (VODAFONE GHANA)
Designation: Call Centre Team Lead (ADSL)
Probing and providing solutions to Fixed Line and Fixed Broadband customer
complaints
Monitoring productivity of customer service representatives and generating
reports.
Supporting QA in ensuring Quality standards are adhered to.
Performing coaching and mentoring of agents to ensure customer
satisfaction.
September 2011 till July 2014
EMMANUEL SCHOOL
Designation: Subject Teacher
Duties:
Teaching students Integrated Science & Mathematics and ICT (Basic7 – Basic9)
Marking of examination scripts, recording and grading of examination scores.
Repair and upgrade of computer systems
1
ODURO KOFI
October 2010 till August 2011
AIRWAYS CATERING LIMITED
Designation: Quality Assurance Officer
Duties:
Ensuring the quality of raw materials, production process and finished products.
Ensuring compliance to Food Safety Standards in all areas of production.
Conducting hygiene and food safety assessments.
Compiling and editing comprehensive quality control reports.
Nov 2008 till Oct 2010
RISING DATA SOLUTIONS
Designation: Data Entry Officer
Duties:
Transcription of audio into text for auditing.
Maintenance and upgrade of computer systems.
Proof-reading of transcripts and entry of data into client and company database.
Collation of data for statistical analysis and research purposes.
Jan 2008 till Aug 2008
KOJOKROM M/A JHS SEKONDI
Designation: National Service Personnel
Duties:
Teaching students General Science (Basic7-Basic9)
Marking of examination scripts, recording and grading of examination scores.
EDUCATION
Lagos State University, Nigeria
B.Sc Biochemistry (Second Class Upper)
-
Igbobi College, Yaba, Lagos
West African Senior School Certificate
-
TRAINING
Kofi Annan Centre for Excellence in ICT
(Networking Academy)
2013
Networking for Homes and Small Businesses (DHCP, NAT, IP ADDRESSING, WIFI, NETWORK SECURITY)
Working at a Small to Medium Business or ISP (VLSM, RIP, OSPF, EIGRP,
SWITCHING, FIREWALLS/ACL, NETWORK SECURITY, LAN/WAN, IPV6
INTERESTS
Travelling and reading.
2
ODURO KOFI
REFEREES
Mr. David Darko (Director)
Redeemer Academy, Accra-
Mr. Collins Adade (Call Centre Co-ordinator)
Vodafone Ghana, Manet Towers, Airport City, Accra-
3
ODURO KOFI
