Kobe Christian D. Mulingbayan

My work experience is mostly about sales. For my first job I worked as a store supervisor which requires thinking and improvising ways to achieve more sales. I need to talk to suppliers and negotiate to a price where we can meet and make sure that we are maximizing profitability. This job made me feel like I’m the owner of the store because I always think of ways on how to improve the store itself and what more can we do to attract customers and generate sales.

And to my recent company I was also with sales but we also do lead generation and admin work. We are selling products and equipments that are suitable for the customers needs. We have a daily target for sales which I think is great because it allowed me to be more effecient and productive. We need to research and analyze the data based on the customers account and give them a call so that they can order the product and supplies. We try to upsell by informing them about the current promos and subscriptions that are available for them.

I handled inbound and outbound calls for this role and I was able to make the most out of it. We also assist them by giving product knowledge and help them with the issues they’re having on their account. We help them with their issues on the orders whether they haven’t received it or something is missing or broken in the package. We also provide support to potential customers by helping them set up their account. And I was trained to help troubleshoot the customers equipment and provide a step by step process in a way that they can understand it.