Knightengle Sahaji
Linguist-
Profile
Education
A multilingual individual with a professional and
positive demeanor, seeking a responsible and
challenging position where I can optimize my
experience in guest service, client coordination, and
sales using my human relations and linguistic skills.
M.A. (Hons.) (Chinese), Jawaharlal Nehru University
Jun 2019 – May 2021 | Delhi
B.A. (Hons.) (Chinese), Jawaharlal Nehru University
Jun 2016 – May 2019 | Delhi
Professional Experience
Line Trainer, CallBA - British Airways
Conducted impactful classroom and virtual training for callBA employees
Crafted engaging materials to elevate overall training quality
Shared action plans, ensuring seamless coordination with management
Led initiatives for ongoing enhancement in training methodologies
Managed delegates and created schedules for the training
Feb 2023 – present
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Service Advisor, CallBA - British Airways
Sales and Customer Service for British Airways in the US process
Refunds, reservations, and changes for booking on Amadeus (Pegasus
interface)
Baggage query handling
Complaint handling and conflict resolution
Jun 2022 – Jan 2023
Senior Executive- Mandarin, Hinduja Global Solutions
Customer service and query handling through calls and emails
Online due diligence report generation and data entry duties
Screening for potential risk of financial frauds for China-based customer
Translation/ Interpretation assistance for Mandarin Language
Conflict resolution and delegation
Apr 2021 – Feb 2022
Associate−CS Internet, Services Private Ltd. Sutherland Global
Client coordination, management and follow up as required
Development, maintenance and retention of client relationship
Handled queries and complaints through calls and emails
Performing general account maintenance
Jul 2020 – Nov 2020
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Interpreter/ Tour Guide (Part time), Chinese Tour Groups
Organizing and leading tours and excursions
Familiarization with Indian culture and history
Monitoring safety and security of the guests
Aug 2018 – Dec 2019
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Projects
Translator (Freelance)
Translating documents from English to Chinese and vice versa
Proof Reading translated documents
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Jan 2018 – Jun 2020
Interpreter (China Homelife India and Machinex Expo)
Selling and up-selling products to various companies
Took ownership of customer queries
Dec 2018 – Dec 2018
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Languages
Certificates
Mandarin
Fundamentals of Digital Marketing
Google Digital Garage (Credential ID T4Q 7B5 NHL)
English
Hanyu Shuiping Kaoshi (HSK)
Level 4
Hindi
Bengali
Hanyu Shuiping Kaoshi Koushi (HSKK)
Chuji
Teachers for Change 2023 (IIT- Delhi)
Volunteer - Future Ready Immersion Program (FRIP)
Skills
Amadeus (Pegasus Interface)
Brock
World Tracer
MS Excel
Excellent Communication Skills
Customer Service
Netreveal AML
Upselling Proucts and Services
Sharepoint
Interpersonal and Organizational Skills
BT Genesys
AWS
Verint
Client-coordination
Conflict Resolution
World Check
People Management
Time Management
Interests
Writing proses and poems
Reading Books
Cooking
