Km Anupama

I’m Km Anupama, a dedicated and performance-driven professional with over three years of experience in technical support, customer service, and incident management—particularly within the Apple ecosystem. I specialize in resolving complex technical issues related to iOS, macOS, and Apple services such as iCloud, Apple ID, and AirDrop. My strength lies in combining deep product knowledge with empathy-driven communication to ensure every customer interaction is effective and positive.

Currently, I work as a Technical Support Advisor at Concentrix, where I provide end-to-end support for Apple devices including iPhones, iPads, MacBooks, Apple Watches, and more. My day-to-day role involves diagnosing and resolving both hardware and software issues, guiding customers through software updates and data recovery, and handling escalations to ensure quick and satisfactory resolutions. My role also includes training new hires and contributing to the creation of troubleshooting guides, which has helped enhance team efficiency and improve resolution times.

I am a recipient of multiple performance awards at Concentrix—including the Best Performance Award, Challenger’s Award, and Best Call Handling recognition. These honors reflect my consistent commitment to excellence and my ability to thrive in fast-paced, customer-centric environments.

Before stepping into the technical domain, I also gained valuable experience in sales as a Sales Associate at FHRM. There, I developed a deep understanding of customer engagement and upselling strategies, consistently exceeding sales targets and building lasting client relationships.

In terms of education, I hold a Master’s degree in Chemistry from FS University and a Bachelor’s in Science from Swami Vivekanand Subharti University. This academic foundation has helped me develop analytical thinking and a methodical approach to problem-solving—skills that I use daily in my professional life.

What sets me apart is my adaptability, my ability to manage multiple tasks under pressure, and my focus on continuous improvement. Whether it’s resolving a technical issue, supporting a distressed customer, or coaching a new team member, I approach each task with patience, precision, and a positive mindset.

I am now looking forward to opportunities where I can continue to grow, contribute to impactful customer experiences, and be part of a forward-thinking team—ideally in a role that allows me to combine my technical and people skills to make a meaningful difference.