Klien Encio

Klien B. Encio City Address: 2038 M.Velez St. Capitol Site, Cebu City Contact Nos- E-mail Address:- CAREER OBJECTIVES Being an experienced and skilled call center technical support, I am looking for a challenging and rewarding job opportunity wherein I can utilize my current experience and learn new skills simultaneously. EDUCATION - Bachelor of Science in Nursing University of Southern Philippines Foundation Salinas Drive, Cebu City- University of Cebu Main Campus Cebu City- Cebu City Central School Cebu City PROFESSIONAL SKILLS • • • • • • Ability to resolve the most complex technical errors and deliver quality customer service with ensured customer satisfaction Proficient in different computer applications used in a call center environment Comfortable to work in rotating shifts and overtime if required Excellent microsoft office application skills Ability to deliver the best results even during the most stressed situations at work Excellent multitasking and organizational skills PERSONAL INFORMATION Age: 26 years old Birthday: 12/19/1990 Civil Status: Married Languages: Filipino, English, Cebuano Special Skills/Interests: ● Microsoft Office Applications ● Maternal and Child Nursing Sports: Volleyball, Basketball WORK EXPERIENCE Customer Service Representative Qualfon Philippines Inc. November 2011 - April 2012 Work responsibilities: • Answer incoming calls and analyze the queries and problems of the callers • Perform security check and verify details of the customer, service plan and other specifications in the CRM • Log in nature of complaint and other details regarding the problem as provided by the callers • Assign complaint ID and inform the customer regarding approximate time needed for the resolution of the problem • Ensure customer satisfaction and escalate calls to Floor Manager if the caller is not satisfied Customer Sales Representative Stream Global Services Inc. August 2012 – April 2015 Work responsibilities: • Answer inbound calls and analyze the queries and problems of the callers • Informs client by explaining procedures; answering questions; providing information; confirming pricing • Log in nature of complaint and other details regarding the problem as provided by the callers • Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures. • Providing call back to customers to ensure quality customer service is being delivered • Perform remote access to install Microsoft application or troubleshoot customers computer • Accomplishes sales and organization mission by completing related results as needed. Nurse Case Manager/Marketing Officer/CSR ABC Call Support April 2016 – Present Work responsibilities: • Contact potential clients and introducing the services that the company offer • Informs customers by explaining the insurance coverage; answering questions; providing information; confirming pricing • Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures. • Providing call back to customers to ensure quality customer service is being delivered • Accomplishes sales and organization mission by completing related results as needed. CHARACTER REFERENCES Mrs. Merlyn Ouano RN, MN Dean University of Southern Philippines- Maria Fatima Nacar Project Manager ABC Call Support- Aphrel Amarille Coronel Sales Coach Stream Global Service Inc-