KLIEN BEE CABURNAY
I am a marketing graduate with
years of experience in admin and
customer service, locally and
overseas. I am currently seeking
opportunities for a customer
service role. I am a customer service
professional with a a focus on
resolving customer queries and
ensuring satisfaction. Skilled in
handling high-volume emails/chat,
managing complaints, and
providing clear, empathetic
communication. Comfortable
working with diverse teams and
using CRM software to track and
resolve issues.
Contact
Consolacion, Cebu City
Philippines 6001
-
/klienbee
Education
Bachelor of Science in Business
Administration - Major in Entrepreneurial
Marketing 2007
Tools
Skills
Email Handling
Email Marketing
Social Media Management
Social Media Marketing
Wordpress Management
Basic Graphic Design (Canva)
Ecommerce Management
Mailchimp
Gorgias
Zendesk
Salesforce
Viator
Wordpress
Expedia
Zoho
Slack
Canva
Google Workspace
Experience
CUSTOMER SERVICE AGENT/ SOCIAL MEDIA
MANAGER
DEC 2023-JUNE 2025
Resolved customer inquiries and complaints via chat, email, and
social media, ensuring timely and professional responses.
Assisted customers with product information, order placements,
feedback, and troubleshooting concerns.
Placed orders and created invoices on behalf of customers,
ensuring accuracy and smooth processing.
Maintained updated knowledge of products, services, and
company policies to provide clear and helpful support.
Managed the company’s Facebook community and social
channels, fostering engagement and addressing customer
comments promptly.
SALES ANALYST | EXL SERVICE
PHILIPPINES
OCT
2018 - JULY 2023
Prepared 401(k) sales proposals, pricing sheets, and PowerPoint
presentations to support Retirement Plan Consultants in client
engagements.
Conducted lead research and prospecting using tools like
BrightScope; managed calendars and schedules for Retirement
Plan Consultants.
Performed quality checks on team outputs to ensure accurate
case processing and assisted the Sales team with various ad hoc
tasks.
KLIEN BEE CABURNAY
GENERAL VIRTUAL ASSISTANT
Experience
TECHNICAL SERVICE REPRESENTATIVE II | TELSTRA
PHILIPPINES
JAN 2015 - OCT 2018
Taking inbound calls for activation of prepaid and postpaid
services
Processing orders for new plan/ new device
Assisting in taking/ tracking of mobile device orders
Assisting customers in basic troubleshooting for mobile faults
Part of Rotational SME/QA
ADMIN ASSIST/SALES IN CHARGE | HORIZON TRADING
U.A.E
DEC 2011 - NOV 2014
Processed online perfume orders, including placements,
refunds, and exchanges, while ensuring accurate and timely
delivery coordination with couriers.
Handled customer service across phone, email, and social
media, resolving inquiries and complaints professionally.
Maintained and updated customer account information and
website backend, including product listings and pricing
adjustments.
Promoted sales campaigns and special offers through calls,
SMS, and digital platforms.
Supported accounting and administrative tasks, including
pricing analysis and coordination with the Senior Accountant.
ADMINISTRATIVE ASSISTANT | AMA GROUP OF COMPANIES
U.A.E
NOV 2008 - NOV 2011
Conducted job market research using various sources (e.g.,
newspapers, Yellow Pages, job sites) and regularly updated
vacancy listings on the company website.
Coordinated interview schedules between clients and
consultants, including booking rooms, sending interview details
to candidates, and following up on interview status.
Managed incoming calls, job postings, and email
communications, including forwarding CVs to appropriate
consultants based on reference numbers.
Assisted with business development by preparing client
meeting materials and maintained administrative
documentation such as Terms of Business and weekly
consolidated reports.
RECEPTIONIST | GULFWINDS TRAVEL
U.A.E
NOV 2008 - NOV 2011
Answer phone calls for basic inquiries
In charge in processing ticket and visa's
In charge in basic administrative jobs
TRAVEL ASSISTANT VA
AUSTRALIAN ACCOUNT
SEPT 2021- MARCH 2022
Assist the Travel coordinator in making
Travel Itineraries
In charge in bookings/reservations
In charge in basic administrative jobs
ESL TEACHER
CHINESE/JAPANESE ACCOUNT
JULY 2023- PRESENT
Teach English on Learners of all levels.
Trainings
Attended Online Virtual Assistance
Academy, August 2021
Attended Online FB Ads & Marketing
Training, August 2021
Certification in Gorgias and Zendesk,
December 2023
