Klent Joshua Gomez

Klent Joshua Gomez Address: Del Carmen, Iligan City, Philippines 9200 Email:-Contact Number:- Objective To obtain a challenging position where my skills, strong work ethic and education can be beneficial to the company and provide me with opportunity for growth and advancement. Employment History  Logistics Officer / Customer Support Representative Massiveshops SLU (December 2017 – September 2019)  Customer Support Representative (Email, Chat and Phone Support)  Warehouse and inventory management  Order Processing and Management  Resolving tracking issues  B2B (Business to Business) Support Representative  Computer Network Technician Circuit Cells      (May 2016 – November 2017) Troubleshoot, Repair and Maintenance of Computer and Other Equipment Network Installation and Troubleshooting CCTV/Security System Installation and Troubleshooting Customer Support Inventory and Database Update  Admin Assistant (Billing Reports & Content Marketing) SOUTH (December 2015 – May 2016)  Analytics Reports - Compiling Google Analytics reports into emails  EG21 - Book help  Rogue - Rogue Racing product migration  Rustys - Rusty's Cool Guitars migration  Social Media - SOUTH internal social media work  WBC - Wholesale Barstool Club tasks  App Developer / Virtual Assistant ICBrain Technology  Publishing of mobile apps  Organizing database  Data entry  Graphic Design  Virtual Assistant MBK Media Group  Data Entry  Web Research  Email Handling  Customer Care/Support  Graphics Designing  Social Media Marketing  Lead Generation / List Building  Shopify (May 2015 – Nov 2015) (July 2014 – May 2015)  Laboratory Technical Assistant / Computer Technician Mindanao State University - Iligan Institute of Technology          (Nov 2012 – Oct 2013) Set up hardware and install and configure software and drivers Maintain and repair technological equipment (e.g. routers) or peripheral devices Install well-functioning LAN/WAN and other networks and manage components (servers, IPs etc.) Manage security options and software in computers and networks to maintain privacy and protection from attacks Perform regular upgrades to ensure systems remain updated Troubleshoot system failures or bugs and provide solutions to restore functionality Arrange maintenance sessions to discover and mend inefficiencies Keep records of repairs and fixes for future reference Offer timely technical support and teach users how to utilize computers correctly  Assistant Field Officer - Technical PeaceTech Org. (Sep 2011 – Sep 2012)  Troubleshoot, Repair and Maintenance of Computer and Other Equipments  Graphic Designing  Document Processing  Client Handling  Scheduling Management  Computer Technician Freelance Agent  Troubleshoot Hardware and Software  Install Operating System (Windows)  Network Installation and Troubleshooting (June 2007 – Present) Academic Qualification Mindanao State University – Iligan Institute of Technology Iligan City, Philippines 9200 Diploma in Electronics Engineering Technology major in Computer Electronics (April 2014) Key Competencies • • Prioritizing in a fast moving environment. Ability to grasp technical concepts quickly and easily. • Giving sound advice on technical matters. • Accurately following diagrams and written instructions. • Flexible to overtime requests. • Maintains good relationship with customers and clients.