Klent Joshua Gomez

Klent Joshua Gomez-| - | Iligan City, Lanao del Norte 9200 Professional Summary To obtain a challenging position where my skills, strong work ethic and education can be beneficial to the company and provide me with opportunity for growth and advancement. Work History Logistics Officer & Customer Support Representative Massiveshops SLU / December 2017 – September 2019  Maintained customer happiness with forward-thinking strategies focused on addressing customer needs and resolving concerns  Compiled customer feedback and recommended service delivery improvements to management  Communicated with vendors regarding back order availability, future inventory and special orders  Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions  Issued receipts and processed refunds, credits, or exchanges  Conducted research to address shipping errors and packaging mistakes  Reviewed established business practices and improved processes to increase efficiencies and reduce expense without compromising customer service levels  Maintained excellent working relationships with customers by efficiently responding to inquiries and complaints concerning work orders, invoices and shipments,  Coordinated shipping requests for expedited delivery and documented accurately to ensure correct billing Computer Network Technician Circuit Cells / May 2016 – November 2017  Set up hardware and install and configure CCTV and other Security systems  Maintain and repair technological equipment (e.g. routers) or peripheral devices  Install well-functioning LAN/WAN and other networks and manage components (servers, IPs etc.)  Manage security options and software in computers and networks to maintain privacy and protection from attacks  Perform regular upgrades to ensure systems remain updated  Troubleshoot system failures or bugs and provide solutions to restore functionality  Present excellent customer-service skills to customers  Prepare and organize databases and reports Virtual Assistant MBK Media Group / July 2014 – May 2016  Manage e-Commerce stores (Shopify)  Answer and direct phone calls; organize correspondence and answer emails  Prepare and organize databases and reports  Manage social media accounts and replies  Handle confidential employer and client information  Schedule meetings and arrange employer’s calendar  Arrange payments for vendors, travel, and sales expenses  Create purchase orders and track and manage payments  Present excellent customer-service skills to customers and clients  Manage filing systems, update records, and organize documentation Laboratory Technical Assistant / Computer Technician Mindanao State University - Iligan Institute of Technology / November 2012 – October 2013  Set up hardware and install and configure software and drivers  Maintain and repair technological equipment (e.g. routers) or peripheral devices  Install well-functioning LAN/WAN and other networks and manage components (servers, IPs etc.)  Manage security options and software in computers and networks to maintain privacy and protection from attacks  Perform regular upgrades to ensure systems remain updated  Troubleshoot system failures or bugs and provide solutions to restore functionality  Arrange maintenance sessions to discover and mend inefficiencies  Keep records of repairs and fixes for future reference  Offer timely technical support and teach users how to utilize computers correctly Assistant Field Officer - Technical PeaceTech Org. / September 2011 – September 2012  Set up hardware and install and configure software and drivers  Maintain and repair technological equipment (e.g. routers) or peripheral devices  Install well-functioning LAN/WAN and other networks and manage components (servers, IPs etc.)  Troubleshoot system failures or bugs and provide solutions to restore functionality  Manage filing systems, update records, and organize documentation  Prepare and organize databases and reports  Schedule meetings and arrange calendar Education Diploma in Electronics Engineering Technology major in Computer Electronics Mindanao State University - Iligan Institute of Technology / April 2014 Iligan City, Lanao del Norte, Philippines 9200 Skills  Logistics coordination and management  Issue resolution and documentation  Operating system testing  Desktop/Help desk support and Customer service expert  Desktop and laptop installations  Shipping and receiving  Virus and malware prevention  Order management and  Data recovery fulfillment  Good listening skills and creative problem solving  Administrative support  Data entry  Program and Network components installations  Site plans and drawings  Wiring schematics and Cable management  System testing  Equipment operations and Performance monitoring and evaluation  Hardware knowledge, System upgrades and Maintenance Key Competencies • • Prioritizing in a fast moving environment. Ability to grasp technical concepts quickly and easily. • Giving sound advice on technical matters. • Accurately following diagrams and written instructions. • Flexible to overtime requests. • Maintains good relationship with customers and clients.