Klaus M Espinoza

Klaus Espinoza Bachelor Business Administration Skills I am an enthusiastic, reliable and hardworking individual who has over 8 years of experience giving professional, efficient and high-quality service to various call center companies. I am skilled in communicating with customers and prospects over phone and email. I have experienced with outbound and inbound sales and also customer service support, also I have experienced to manage people and eager to learn to use any new tools that get the job done well. I am well versed in the English and Spanish Language and a workhorse in terms of customer satisfaction, leadership, and discipline. I am also self-reliant, very keen to details, a great team player and can easily find ways to motivate myself and my co-workers. I look forward to working with you in providing excellent customer service and anything else you may need help with... Experience Altium Designer, Remote Job ​- Appointment setter December 2018 - December 2019 ● As an agent, I was in charge of doing b2b calls to set up some appointments for Account Managers. Best of Hawaii Tours & Activities, Remote Job ​- Sales Associate December 2017 - December 2018 ● ● Helping people with any question they might have for the different activities the website offers. Checking availability and processing orders for the customers Allstate Damaris Lopez Agency, Remote Job ​- Sales Associate / Sales Manager July 2017 - December 2017 ● ● ● Cold calling prospecting people to get their interest on a quote for their car, home or life insurance Closing deals Helping the staff with coaching and monitoring their performance Gateway, Managua ​- Chaser February 2017 - June 2017 ● ● Cold calling prospecting people to get their interest on working capital for their business Get in documents to send over to underwriting department to get an offer Focus, Managua ​- Sales Specialist / Manager October 2016 - January 2017 ● ● Helping people on their phones with their hotel reservations Helping the staff with coaching and monitoring their performance Convergys, Managua ​- Sales Associate April 2016 - October 2016 ● Inbound sales for sprint Spi Global, Managua ​- Customer Service Rep August 2015 - March 2016 ● Helping customer with different inquiries they might have with their Netspend debit cards Global Stream, Managua ​- Sales Associate November 2014 - July 2015 ● Inbound sales for Vonage Sitel Nicaragua, Managua ​- Technical Support / Retention specialist / Coach TT May 2011 - November 2012 ● ● ● Tech support for Cricket broadband, helping with activation and troubleshooting for devices Retention for cricket Wireless Helping Coaches with different reports and helping the staff Education Universidad Centroamericana, Managua ​- Bachelor of Business Administration January 2010 - December 2015 Colegio Bautista, Managua ​- High school bachelor December 2006