Kishauna De Montagnac

Kishauna DeMontagnac Email:-, Skype: kishauna.murray1 ■ Objective – Obtain a position as customer service representative, where my customer relations experience can be fully utilized to improve customer satisfaction and promote the company’s brand name. Key Skills and Qualifications Problem Analysis | Problem Solving | Organizational Skills Customer Service Orientation | Adaptability | Initiative Strong Interpersonal-Communication skills  Excellent written and verbal communication skills  Team player and goal oriented  Deliver outstanding service, exceed expectations and build long-term loyalty  Pleasant and cheerful voice quality  Attention to detail, trustworthy and reliable  Fluent in English Work Experience/Background Lead Generator/CRM Manager California Radiographics Inc. (Remote) 2018 - 2022  Scheduled appointments for sales representatives to meet with prospective customers  Adjusted sales scripts to better target the needs and interests of specific individuals.  Managed all record keeping for customer activity – provided analysis of activity to manager on a regular basis Supervisor Student Debt Center (Remote) 2014 - 2017  Responsible for supervising a team and ensuring those duties are completed within strict timeframe.  Delegating work duties to individual staff members.  Monitor employee productivity and provide constructive feedback and coaching.  Prepare and submit performance reports.  Receive complaints and resolve problems.  Hire and train new employees. Customer Service Representative Humana Dental and Vision Insurance 2009 – 2014  Responded promptly and resolved customer inquiries and complaints.  Managed customers’ database accounts, performed customer verification and processed applications and requests.  Worked with administration: forwarded requests and unresolved issues to the designated resource by communicating and coordinating with internal departments.  Kept records of customer interactions and actions taken, including – transactions, comments, inquiries and complaints.  Answered inquiries relating to account information, products and services, rates and policies.  Supplied customers with written responses and information and followed up on customer communications. Customer Service Representative Rx America/ CVS Caremark 2008 – 2009  Review basic pended claims to determine the appropriateness of the claim status.  Provided customers with technical support using maintenance procedures created with company products.  Wrote and kept accurate records of discussions and correspondence with customers.  Examine information including, but not limited to, authorizations, payments, denials, coordination of benefits, and eligibility.  Assist potential customers with enrolling into a prescription drug plan. Telemarketer  Heathmill (London) 2005 – 2007 Delivered prepared sales talk, reading from scripts that described products and services, in order to persuade potential customers to purchase a product or service.  Contacted businesses and individuals by telephone in order to solicit sales for services.  Adjusted sales script to better target the needs and interests of specific individuals. Education HECOIN (Jamaica) CNA (Certified Nursing Assistant) - Barnet College (London) BTEC National Diploma in Dance - Susi Earnshaw Theatre School -