KIRTI KOTE
Virtual Assistant | Operations Specialist
Pune, India
Summary
Results-driven Virtual Assistant & Operations Specialist with nearly 6 years’ experience in email/inbox management, SOP creation, process
mapping, and internal audits (QA/QC). Skilled in project coordination using Trello, Jira, and tools like Visio, Notion, Zoho Desk, Boomerang, and SQL
Server. Certified in Advanced Business Operations & Support. Proficient in LinkedIn optimization, Canva, video editing, animation, and email
campaign tools like Waalaxy, SalesQL, Mergo, Merlin, GitHub, and ChatGPT.
Skills
Virtual Administrative Assistant Process Mapping Operations Project Management Quality Analysis Quality Control Agile Methodologies
CRM Executive support Process management SOP creation Social Media Management LinkedIn Support
Key Achievements
Quality Excellence
Awarded "Feedback Star" at TCS for
95%+ client satisfaction via high-quality
project support, quality checks, and
operations services.
Customer Appreciation
Recognized as Best Virtual Executive
Support for streamlining inbox and
calendar workflows, leading to a 40%
boost in executive productivity with zero
missed priorities.
Project Management
Successfully streamlined SOP and
documentation projects across
departments, enhancing operational
efficiency and supporting executive
initiatives through structured project
coordination.
Experience
Independent Professional
Pune, India
Content Creation & Upskilling
2023 - 2025
Independent development of skills in Social Media
• Upskilled through hands-on YouTube content creation, mastering Canva, animation, and social media optimization, while earning certification in
Advanced Business Operations and Support to boost strategic execution and visibility.
Operations Analyst
Pune, India
Tata Consultancy Services
2020 - 2023
A leading global IT services, consulting and business solutions organization
• Led project coordination and SAP SuccessFactors testing to drive operational excellence.
• Developed and updated SOPs, process maps, achieving 100% quality and 40% business growth.
• Optimized processes and collaborated with stakeholders to streamline overall operations and support.
Control Specialist
Pune, India
Ocwen Financial Corporation
2016 - 2018
A financial services company providing solutions in mortgage servicing
• Conducted data validation, project management, and quality control using BRS.
• Created process documentation and process maps to streamline operations and address client pain points.
• Audited processes ensuring regulatory compliance and data integrity.
Virtual Assistant
Pune, India
Exl Services
2014 - 2016
A leading business process solutions provider
• Managed virtual process coordination, admin support, and audit tasks, ensuring high accuracy, timely execution, and compliance across
executive operations and remote team workflows.
• Strengthened stakeholder relationships through proactive communication, calendar and inbox management, and timely email support, while
conducting audits to ensure regulatory compliance, process integrity, and operational accuracy.
Education
Master’s in Computer Science
University of Pune
Pune, India
2011 - 2013
