Kirti Kotai

Kirti Kotai Professional Goals Proven Expertise in Process migration, Transition, Expansion Sustainable employee management practices, Team management & capacity planning, Customer journey development projects. Currently involved in design & simplifying processes, coaching & training a team of 15 FTEs for New Client onboarding Mortgage operations. Looking to expand my network and develop new oppurtunities Get in touch! Academic History Mobile: - Email:-Linkedin linkedin.com/in/kirti-kotai801aa612a Eportfolio Great Learning https://eportfolio.greatlearning.in/kir ti-kotai Post Graduate Program in Data Science and Business Analytics- Certifications Agile Awareness L1 Tableau 10 A-Z: Hands-On Tableau Training For Data Science Business Writing by Coursera 2 Spot Ovations by Genpact Group Specializations Advance Excel Tools PowerPoint Presentation Business writing Expertise in retrieving data from various application such as 1) GMS(Group Mortgage System) 2) Image workflow System 3) AOL (Access Online) Strengths Excellent team work capability Problem solving attitude under stressful circumstances Exceptional time and work management skills Honesty, Integrity, Courage to lead Confident, Productive Proactive and solution oriented Client handling ability to work to tight deadlines, under pressure and stretch VBA & SAS Guru Gobind Singh Indraprastha University (Delhi) BBA (Regular)| -) Work Experience Business Analyst Genpact , Oct 2021–, Onwards Effectively analyze credit applications utilizing the current Credit Guidelines and Practices & credit scoring model to and provide a complete assessment of the applicant’s credit risk.​ Simplification of training by adding standardized process document online Successful 4 New process migrations covering BCP & Governance Execution of KYC Screenings in compliance with policies and procedures. Managing team functions viz/ Manpower planning, volume planning, performance appraisal, cross trainings and competencies, etc.​ Responsible for the team’s service deliverable targets (SLA, Quality, Regulatory requirements) ​ Using several operational Methodology, identifying areas of improvement and implement changes to maximize end customer satisfaction levels​. Mortgage Closing: Reviewing all the documents related to the borrower and validating all the information revealed by the borrower, in order to help the file close on its scheduled time. ​ Work Experience Senior Analyst , Mortgage Deeds & Closures Natwest , June 2 0 18– Oct 2021 Crosschecking and analyzing the documents to get the deeds/charge released. . Analyzing the accounts in order to give the final status to the stakeholders After redemption of the account, we do prechecks in order to find charge associated with our bank NatWest . Respond to internal queries both verbal and via e-mail. Taking up Queries/Complaints from customer service executives from onshore. . Analysis of Errors/Complaints on monthly/quarterly basis and presenting it to the team. Analyzing and then forwarding request to the support team to take action to release deeds Knack approach to get the insights in order to resolve the business problem Responsible for performing data analytics. And generating insights regarding lending scenarios Assisted in the requirements gathering for underwriting questions of management and staff and translated those technical specification into reports and visualizations to enable data driven decision making