Kirstin Vergottini

KIRSTIN VERGOTTINI - SLABBERT Curriculum Vitae Address: 1 Ann Arbour Road Cell :- Pennington KEY COMPETENCIES • Focused, self-motivated and mature individual with excellent organisational skills. • Strong communication skills with an excellent command of the English language both written and verbal. • Effectively able to solve problems and where relevant, recommend, develop and execute appropriate solution(s). • An industrious individual who is able to manage time effectively and comfortable working under pressure and to tight deadlines. PERSONAL DETAILS Date of Birth Marital Status Sex Nationality Health Drivers Licence Code Hobbies 22 April 1987 Married Female South African ID No- Excellent 8 Horse riding, hiking, cycling, reading. EDUCATION AND QUALIFICATIONS • Matric obtained at the Racing Equestrian Academy - 2005 Subjects: English, Afrikaans, Biology, Maths, Equine Studies, Business Economics • Extensive training through SAPPI in Microsoft Office Suite and SAP • Tertiary Qualifications obtained through UNISA - 2010 Bachelor of Business Administration specialising in Industrial and Organisational Psychology and Business Management (Details attached) • Accredited Business and life coach which empowers me the capabilities, knowledge and qualification to perform coaching at a business or individual level, i.e.; business or life coach. • Protel * Apex • Pastel * Eres • worldPOS CAREER HISTORY PENNINGTON DRIVING RANGE August 2019 to present Manager • • • • Management of all staff and departments, including kitchen, bar and proshop. Management of stock and stock controls, food and beverage and shop stock Weekly stocktakes Petty cash management. • • • • • • • • • Payroll management Creditor Management Debtor management and collections Daily revenue capturing Manage cost of sales in kitchen and bar and pro shop Overseeing construction and management thereof. Management of green care, ensuring our guests have a great practice session of golf. staff training to ensure optimal guest experience. Ordering of stock for kitchen,bar and pro shop. FIRST GROUP Front Office Manager – Selborne Golf Estate, Hotel and Spa • • • • • • • • • • • • June 2018 to July 2019 Management of all front office staff (9 staff members) Daily checks of financials- ensuring micros and Opera balance in respect of cards, cash and room charges. Ensuring smooth front office practices and the SOP’S are adhered to. I implemented the entertainment programme including Fred first- First group mascot Management of Cazabella stock and sales Individual performance ratings for all staff on a monthly basis All HR and IR duties for the Front Office Department Monthly reconciliation of all house accounts. Twice a week banking for the Hotel and Golf Club restaurant Responding to guest feedback surveys Yield Management of rates Management of online bookings LEGENDS LODGES – I started off at Legends as a reservationist, after maternity leave I was brought back to set up and initiate the Activitar programme for activities. Once I had achieved this I was promoted to Assistant Front Office Manager. In the absence of a Front Office Manager I filled in that role until one was appointed on 9 May 2018. Assistant Front Office Manager- Legend Golf and Safari Resort • • • • • • • • • April 2017 to June 2018 Management of 8 receptionists, night auditor, guest relations team (3 pax) and reservationist. Ensure billing is completed timeously after groups have checked out, this includes balancing back to the original quote and adding the additional costs occurred. This also includes collection of signed dockets for each transaction. Management of room allocations (194 resort rooms, 6 luxury rooms, 7 executive rooms and 1 rumpus room.) Additional rooms are arranged with homeowners permission for large groups. Ensuring all bookings are in place as booked by our central reservation reservationists. Ensure payments are received prior to guests arrival. Ensure all special requests are actioned and to go the extra mile if I pick up on special occasions on the booking notes. Manage large group check-ins. Ensure individual/private guests and homeowners are well looked after and their needs met irrespective of large groups in house. Ensure staff rosters are up to date and manage overtime and off days in accordance with occupancy. • • • • • • • Ensuring all guests have paid in full by the time of departure. Ensuring bills are ready the evening prior to departure to ensure a speedy and smooth checkout. Checking rooms prior to guest arrival and special requests have been executed. Preparing daily arrival, stayover and departure reports to distribute in the morning meeting for other department heads to be aware of occupancy and special requests. Ensuring guests are contacted before arrival with a courtesy call and pre arrange any requests, activities and dinner arrangements. Currently implementing a night audit pack system. Reservationist – Legends Golf and Safari Resort May 2017 to April 2018 • Management of lodge bookings • Management of activities – helicopter activities, balloon safaris, golf, game drives etc • Creating and implementing front office policies and procedures • Yield management and room occupancy growth • Ensuring all charges are correctly allocated to guest/conference accounts for private guests as well as conference groups. • Meeting with site visit guests and future conference guests to fine tune their reservations and requirements. ORION HOTELS AND RESORTS 2014 Reservations Manager – Magoebaskloof Hotel • Management of bookings • Taking reservations • Creating packages • Yield and growth management – implementation and management of strategy to increase average room rates and occupancy. • Ensuring guest satisfaction • Ensuring night audit balances and if not sorting out the problem areas • Overseeing the receptionists • Ensuring policies and procedures are adhered to by all front office staff • • • • • • • • • Weekly training with front office staff Organising special occasions for guests requests. Weddings-meeting clients, showing them what we offer, discussing various aspects of the wedding. Menu choices and seeing it all through to the actual wedding. Spa management – ordering stock, submitting monthly reports, management of Spa therapists Managing the online booking systems Running of credit cards/refunding credit cards Advanced knowledge of Protel Management System Organising of conferences – conducting site visits, ensuring all requirements are met and executed during the conference. Doing quotes for conferences or corporate functions ORION HOTELS AND RESORTS Accounts Administrator – Coach House and Magoebaskloof Hotel • • • • Processing of invoices on Pastel. Daily sending of Debtors Debtors Management Checking Night Audit packs 2013 • • • • • • Reconciliation of creditors accounts Imprest system Main account payments Daily banking Petty Cash Filing ORION HOTELS AND RESORTS 2011 People Development and Training Officer – Selborne Hotel, Spa and Golf Estate, Wartburg Hotel. Coach House Hotel, Magoebaskloof Hotel. • Recruitment and selection of the right candidate to fit the job specifications • Placements of successful candidates, conducting induction, drawing up of contracts. • Ensuring Performance management processes are executed and the employee satisfaction survey annually. • Ensure training, development and individual/team coaching is executed. • Time attendance and leave management. • Submit correct information to payroll on a monthly basis. • Drive the Orion “Betterway” committee. • Handle all disciplinary matters from warnings to hearings. • Ensuring company policies and procedures are adhered to for all processes. • Ensuring all new policies are communicated and understood and implemented. • Ensure the company adheres to requirements set out by the Department of Labour. • Ensuring all staff records and files are up to date. • Compiling weekly recruitment reports and organigram, monthly Employment Equity reports, leave reconciliations, sick leave reports, disciplinary report, training reports and an overall dashboard to be submitted to head office. • Holding monthly workers council meetings, Industrial Relations Training, Basic Customer Service Excellence training A.I.D.S training, health and hygiene training. ENTABENI LIFE REHABILITATION CENTRE: 2010 PA / Secretary • Perform PA duties to the Neurosurgeon • Drawing up of exit reports for patients, submitting them to relevant medical aids and doctors. • Capturing of patients weekly progress scores. • Responsible for all new patients’ documentation and capturing of admittance data. • Typing up reports of new patients and exit assessments from the neurosurgeons Dictaphone. • Liaising with different therapists over patients progress scores. • Weekly ordering of stationary and water. • Weekly archiving and filing of patient data. SELF EMPLOYED 2007 Riding Instructor and Trainer - Beacon Hill Farm, Alverstone. • Successfully manage business to ensure profitability and good customer relations • Effectively liaise with parents to ensure effective riding instruction for child • Successfully convert potential customers to new customers • Sourcing and schooling of ponies and horses for client • Implement and run training shows and holiday camps including organising venue, judges, PA systems, medics, catering, sponsorships, payments, employment of staff and liaising with the media SAPPI SAICCOR 2006 VAC work in Secretarial and Administration Support in Trade Accounts • Successfully conducted all administrative functions including account reconciliations working in SAP • Efficiently provided secretarial functions such as filing, archiving and typing up of all correspondence and documentation