Kirsten Soberano

KIRSTEN V. SOBERANO 0212 – E F. Ramos Street, Cebu City, Philippines-- Objective - Aspiring to obtain a position as a call center representative in a dynamic environment, to handle calls for the corporation, respond to simple queries and route calls to the proper person, and improving my role as I enhance my customer service abilities and acquire knowledge about different services. Professional Experiences Inside Account Executive YRC Freight Nov. 16, 2015 – Present Main Responsibilities Assisted customers with their queries and problems by phone and email. Established and maintained contacts with new and existing customers as per the direction of the client. Helped customers place new orders easily. Forwarded important and serious matters to the managers Transferred urgent calls to the required departments quickly and accurately. Achieved set targets of the firm by the stipulated deadline. Sales Representative Gryphon Solar 2015 We aim to apply proven business techniques and service methods to consistently deliver value for our customer’s investment whether it be reducing household’s power costs, or project managing large scale commercial installations. We recognize that skills and capabilities, as well as knowledge and experience, are essential if we are to deliver value to our broad client base. Customer Service RepresentativeCallTek Center International 10, 2012 – July 2015 Sept Dispatching technicians to install services for satellite and cable service companies and system operators. Provides broadband services for multi-dwelling units (MDUs) such as apartment complexes and hospitality facilities; and it offer public digital signage services, and engineering and construction services for telecom companies. Sales Representative Direct Access/ Zylun Feb 2012 – Sept 2012 We make it easy for business owners to obtain small business loans. We work with a network of over 75 lenders to offer businesses the best loan options. Sales Representative Cordia Philippines Inc March 2009 – Jan 2012 We provide wireline and voice over Internet protocol communications services. We offer bundled local, long distance, international, and toll-free calling services; shared and dedicated DSL services; international phone numbers; and Internet calling plans. Key Skills       Customer service oriented skills – Ability to deal with irate customers using excellent interpersonal-communication skills. Understands new concepts easily – Quick learner. Ability to handle stress. Computer literate. Reliable. College Level. owners to obtain small business loans .