Kirk Patrick H. Ares

KIRK PATRICK ARES CUSTOMER SERVICE SPECIALIST |TECHNICAL SUPPORT|VA PROFESSIONAL SUMMARY CONTACT INFO Email:-mobile number:- Skype: Kirk Patrick Ares Address: Mandaue City, Cebu Philippines 6014 I am a Customer service specialist who has over 5 years of experience in assisting US customers, call calling via email and soft phone. OBJECTIVE My objective is to obtain a position with a reputable company that has growth potential and will allow me to use my skill set and knowledge base that I have gained from my previous employers. EXPERIENCE CORE COMPETENCIES Problem solving skills Patience and Attentiveness Clear communication skills Persuasion skills Ability to use positive language Familiar with CRM, soft phone, spreadsheet, project management tools (e.g. ASANA) tools Proactive, initiative, creative and engaged Tech Support (graveyard shift) Tech Mahindra- Support customers in setting up devices and connecting to the home network Troubleshoot concerns related to installation, configuration, device setup (PC, laptop, smart appliances) Customer Service | Tech Support | Cold Caller (graveyard shift) QWEST 2017 - 2022 Ensure customers stay connected and in control of motorcycling, cycling, and other outdoor activities (SENA) Assisting customers with their medical needs. Handle AWARDS Top 1 Agent of The Year of The Year (2020) customer complaints, provide appropriate solutions and alternatives, follow up to ensure resolution, and keep records of customer interactions (Vitality Medical) Interact with prospects who have provided their details through healthcare.com. Dispatch them to the right health, dental, general insurance sales department. Top cold caller (based on number of calls 2021) VA - Property Management (graveyard shift) GO PM FEB - MAR 2022 Helping HOA and residents with their maintenance concerns. Responsible for general upkeep of the property EDUCATION UNIVERSITY OF SAN CARLOS ECE 2011 - 2012 UNIVERSITY OF SAN CARLOS BS Information Communication Technology 2012 - 2016 Technology and communication Theories Technology techniques Information principles