Kirk Louie (Kirk) Del Mundo

KIRK LOUIE -Manila, Philippines - DEL MUNDO VIRTUAL EXECUTIVE ASSISTANT / ADMINISTRATIVE ASSISTANT REAL ESTATE TRANSACTION COORDINATOR Value Statement: Qualifications: To be part of this growing team as Virtual Real Estate Transaction Coordinator where I can share my knowledge which I have gained from years of experience and utilize the best of my ability, personality, team player, leadership and communication skills. And also to highly contribute and gain more knowledge while working in your team. - Highly skilled and has years of experience as a real estate transaction coordinator - Persuasive, hardworking, highly motivated and goal oriented - Professional and keen on details - Ability to work with very minimal to no supervision required - Punctual and is able to multitask effectively - Maintains transparency and open communication with clients - Have received multiple training in various tasks - Responsible and is also good in working with teams work experience MY HOME GROUP REAL ESTATE 2016 - 2024 VIRTUAL REAL ESTATE TRANSACTION COORDINATOR / EXECUTIVE / ADMINISTRATIVE ASSISTANT Administrative Support • Email Management: Organizing, prioritizing, and responding to emails. • Calendar Management: Scheduling appointments, meetings, and managing deadlines. • Travel Arrangements: Booking flights, hotels, and organizing travel itineraries. • Document Preparation: Creating, editing, and formatting reports, presentations, and other documents. • Data Entry: Inputting and managing data in spreadsheets or databases. Project Management • Task Coordination: Assigning and following up on tasks with team members. • Project Tracking: Monitoring progress, deadlines, and ensuring projects stay on track. • Reporting: Preparing and distributing regular updates on project status. Communication • Client Correspondence: Drafting and sending emails or messages on behalf of the executive. • Meeting Preparation: Creating agendas, taking minutes, and following up on action items. • Social Media Management: Managing executive’s social media profiles and content. Personal Assistance • Personal Scheduling: Managing personal appointments and reminders. • Errand Services: Coordinating personal tasks like ordering groceries, gifts, or other items. • Event Planning: Organizing personal or professional events. Research and Analysis • Market Research: Gathering information on industry trends, competitors, and market conditions. • Vendor Research: Finding and comparing suppliers or service providers. • Product/Service Research: Providing detailed information on specific products or services. Financial Management • Invoicing: Preparing and sending invoices to clients. • Expense Tracking: Monitoring and categorizing expenses. • Budget Management: Assisting in budget preparation and financial planning. Customer Support • Client Interaction: Handling client inquiries, complaints, or requests. • Follow-ups: Ensuring all client or partner requests are addressed promptly. ALTISOURCE PHILIPPINES 2014 - 2016 SENIOR ASSOCIATE FOR RENTAL PROPERTIES QBE GLOBAL SHARED SERVICES CENTRE PHILIPPINES 2013 - 2014 CLAIMS OFFICER JP MORGAN-CHASE BANK 2010 - 2012 CUSTOMER CARE PROFESSIONAL FOR RETAIL SERVICES/MORTGAGE SYKES ASIA PHILIPPINES 2007 - 2010 CUSTOMER ADVOCATE PROFESSIONAL • Liaise with clients, brokers and contractors to ensure that assistance is provided in all aspects where necessary • Explain rules of the company including but not limited to payments, screening process and finalization of transactions • Organize meetings and viewing schedules • Provides feedback received from clients, brokers and contractors to the management for the continuous improvement of the company • Do outbound calls to reach out to clients and maintain contact • Submit daily reports, excel files for ratings received and feedback provided • Receive, record and process all incoming insurance claims for assigned area • Interprets basic policy coverage and determines if coverage applies to claims submitted • Sets reserves and authorizes payments within scope of authority, settles claims in the most cost-effective manner and ensures timely issuance of disbursements • Identifies suspicious or potentially fraudulent claims • Identifies and resolves any issues and/or anomalies that are non-compliant with regard to policy and procedures • Up sell additional policies and coverage of insurance to policy holders once deemed qualified • Responsible for processing customer inquiries by proceeding through appropriate work flows determined by questioning and listening • Responsible for resolving financial and non-financial customer inquiries (e.g. billing explanations and account maintenance) • Responsible in recognizing sales opportunities based on system generated flags which includes determining how to incorporate sales into call conversations; asking questions to learn about customer preferences directly relate to Chase products and services, introducing program to be sold, explaining features and benefits and how it addresses the account holder’s preferences of concerns • Responsible in providing no lesser than a 100% customer satisfactory experience on each interaction. • Monitor and analyzes data report for individual/team performance, detect areas that needs improvement and/or area that only require consistency, determine individual/team and ensures that each individual/team is meeting the process expectations, status and ranking • Create and submit an up to date performance report to my team members and managers in a daily and monthly basis • Perform scheduled call listening not only to know how a team member is performing his/her daily task but also for me to know and understand his/her personality and work ethics which helps me determine the main source for his/her areas for improvement and also helps me understand them individually which assists me in determining an effective approach to deliver my feedback and formulate an action plan that will help improve individual and team performance • Take escalation calls from customers that require further assistance and/or provide feedback education COLEGIO DE SAN JUAN DE LETRAN - MANILA 2000 - 2004 BS-IT (BACHELOR OF SCIENCE IN INFORMATION AND TECHNOLOGY)