Kirk Lester Olayer

KIRK LESTER OLAYER Cebu City, Philippines Professional Experience CARE CENTER REPRESENTATIVE – Truist October 2023 – 2025 Cebu City, Philippines • Delivered prompt and professional support to clients through phone, ensuring high customer satisfaction and resolution efficiency Guided customers through digital banking platforms, enhancing user experience and promoting self-service tools • Handled sensitive account issues including fraud alerts, disputes, and transaction concerns with accuracy and discretion • Collaborated with internal teams to escalate technical or financial issues, maintaining service level agreements • Provided tailored product recommendations across checking, savings, loan, and credit services • Maintained up-to-date knowledge of company policies, banking regulations, • Edit and assemble video content for digital distribution, ensuring pacing, tone, and style are optimized for engagement and retention. SEO Specialist – Pinoy SEO, SOVA PH November 2023 - December 2024 • Developed and executed localized SEO strategies targeting Filipino audiences, leveraging regional keywords and culturally relevant content • Strengthened brand presence for SOVA PH across competitive niches in local and remote job markets • Leveraged tools like Google Search Console and analytics platforms to monitor trends, analyze audience behavior, and adapt strategies for better performance . • Collaborated with content and dev teams to increase organic traffic and improve engagement, achieving 133+ clicks from a single keyword and ranking consistently within top 5 positions • Performed administrative tasks and supported social media activities to promote community growth and engagement. IT SUPPORT INTERN – DENR REGION VIII March 2023 - June 2023 Tacloban City, Philippines • Completed 486 hours of On-The-Job Training • Performed basic maintenance on software and hardware components. • Documented technical issues and solutions for internal use • Assisted in troubleshooting computer systems and network connectivity issues Web Developer (Part time) – Shydans Beach Resort February 2021 - April 2022 Tacloban City, Philippines • Built and styled responsive pages with HTML, CSS, and JavaScript, tailored to customer engagement goals. • Implemented basic site analytics to monitor traffic and optimize user flow. • Designed and maintained the resort’s website using Next.js, ensuring a fast and friendly user experience • Provided ongoing support and updates, improving content structure and mobile compatibility. • Collaborated through GitHub for version control and efficient deployment. . Education AMA COMPUTER LEARNING CENTER COLLEGE (ACLC) Tacloban City, Philippines 2019 - 2023 Bachelor of Science Information Technology AMA COMPUTER LEARNING CENTER SENIOR HIGH (ACLC) Tacloban City, Philippines- Leyte National High School Tacloban City, Philippines- Organizational Experience Junior Jaycees (JJC) (ACLC Chapter- Information Communication Technology Organization AMA COMPUTER LEARNING CENTER COLLEGE (ACLC) President Knight of Columbus Mactan Council2025 Cebu, Philippines 4th Degree Certification & Skills SEO Workshop Graduate Certificate 2024 2ndrunner up .Net Programming 2022 CCNA: Introduction to Networks - Cisco Networking Academy 2021 Introduction to Cyber Security- Cisco Networking Academy2021 Skills: ◦ Excellent English communication skills both oral and written ◦ Problem-solving and customer handling ◦ Proficient in Canva and Microsoft 365 ◦ Canva (for content creation & graphic design) ◦ Networking & IT Support ◦ SEO Tools: Ahrefs, Ubersuggest ◦ Empathetic to clients needs ◦ Graphic Design ◦ On site SEO ◦ Offsite SEO ◦ Keyword Research ◦ Competition analysis ◦ Web Design ◦ Blogging SEO PORTFOLIO Pinoyseo.com - https://pinoyseo.ph/ Top Keywords - Philippines Top queries Clicks Impressions CTR Position virtual assistant jobs-% 2.8 virtual assistant hiring-% 2.23 virtual assistant jobs work from home-% 3.68 sova.ph-% 1 virtual assistant jobs remote-% 2.67 virtual assistant jobs philippines-% 25.54 virtual assistant work from home 6 79 7.59% 3.78 virtual assistant job-% 2.27 hiring virtual assistant 4 63 6.35% 3.78 virtual assistant 4 51 7.84% 4.22 legit virtual assistant jobs 4 88 3.41% 2.55 sova cebu 3 36 8.33% 1.33 virtual assistant part time work from home-% 4.27-3 4 75% 1 WEB DESIGN PORTFOLIO • https://pinoyseo.ph/ • https://businesspro.sovasites.com/