Kirby Fevidal

KIRBY FEVIDAL General Virtual Assistant Tacloban City, Philippines SUMMARY CORE COMPETENCIES PROFESSIONAL EXPERIENCE Dynamic and results-oriented professional with 2 years of experience in customer support, sales, and marketing. Skilled in lead generation, appointment setting, inbound/outbound sales, and customer relationship management. Proven track record of converting prospects into customers, maintaining high satisfaction rates, and supporting digital marketing initiatives. Eager to leverage expertise in CRM systems and communication tools to drive business growth. Customer Support & Resolution Lead Qualification & Appointment Setting Inbound & Outbound Sales Telemarketing & Outreach Digital Marketing & Lead Generation Social Media & Content Support Rapport Building & Follow-Up Calendar Management & Handoffs Customer Support Specialist Aug 2023 - Feb 2024 Delivered efficient email, chat, and phone support by resolving customer issues, troubleshooting concerns, and collaborating with teams to maintain high satisfaction and fast response times. Feb 2024 - Sept 2024 Sales Representative (Inbound & Outbound) Delivered efficient email, chat, and phone support by resolving customer issues, troubleshooting concerns, and collaborating with teams to maintain high satisfaction and fast response times. Appointment Setter Oct 2024 - May 2025 Qualified leads, scheduled appointments, managed calendars, and maintained accurate records to ensure smooth handoffs and improved conversion rates. Marketing Support Specialist May 2025 - Dec 2025 Assisted with lead generation, outreach campaigns, content creation, and social media management while analyzing performance to improve engagement and results. TECHNICAL SKILLS EDUCATION CRM Systems Google Workspace Microsoft Office Suite Zoom & Dialers Canva Social Media Platforms Email Marketing Tools Basic Analytics Tools. Bachelor of Science in Entrepreneurship 2022 - 2025 Eastern Visayas State University Relevant coursework in business development, marketing, and sales strategies