Kiran Pawar

KIRAN PAWAR PHONE: - EMAIL : - SUMMARY My Objective of career is to Learn & Earn. Following it, I have earned 7+ years of experience in IT industry and currently leading a technical support team. Experienced in technologies like Windows 7 & 10 OS, Active Directory, SCCM, Group Policy, O365 and many more. Supportive and enthusiastic team player dedicated to streamlining processes and efficiently resolving technical issues as well as process issues. EXPERIENCE: Finicity Technologies Pvt Ltd 01/2014 – 09/2018 About Finicity : It is US based financial organization which is into money management and API Development. Their very famous product in US is Mvelopes. Job Role 1: Customer Support for 1 year. • • • • Chat Support Resolving customer queries Helping them manage their monthly expenses and savings Resolving the Mvelopes application problems Since my performance was good, management promoted me to a new role as follows: Job Role 2 : Quality Analyst for 1.3 years • • • • Review the work done by a software developer. Java script quality check Report the issues and mistakes in the user interface Make the changes as per the requirement. Again after an excellent performance here, I got an opportunity to learn some IT stuff and got my interest based role: Job Role 3: IT Helpdesk Engineer for 2.5 Years • • • • • • • • • • Managing and maintaining the servers, workstations, computers, laptops, printers, routers, switches and existing network applications. Set up new hires with equipments and appropriate access to the company’s system. Maintenance of the business software applications. Conducted weekly/monthly system health checks. Performed monthly windows OS patching for workstations and laptops. Diagnosed and resolved all technical issues related to computer hardware and software. Provide end-user support by resolving technical issues with their system. Provide remote support through Landesk remote desktop tool or end-user via phone Monitors potential threats, vulnerabilities and implements appropriate courses of action. Initiates backup process, data recoveries and other disaster recovery contingencies. Capgemini India Pvt. Ltd. 09/2018 – Present About Capgemini: Capgemini SE is a French multinational corporation that provides consulting, technology, professional, and outsourcing services. It is headquartered in Paris, France.Capgemini has over 270,000 employees in over 50 countries,of whom nearly 120,000 are in India. Project and Client : Nationwide Building Society is a British mutual financial institution, the seventh largest cooperative financial institution and the largest building society in the world with over 15 million members. Its headquarters are in Swindon, England. Job Role 1 : Remote Desktop Engineer (Level 3) • • • • • • • • • • • • Working on the problem tickets raised for desktop\laptop issues Maintaining the SLA of the tickets. Keep a track of ongoing issues and update the client on the progress. Resolving the computer problems of the NBS users remotely. Communicating with users over the phone and assisting them with their problems. Managing Active Directory. Monthly stale entry cleanup from Active Directory. Resolving Office 365 issues. Investigating the software issues and finding a root cause. Software installations and uninstallations. Attending Client meeting and sharing the details of ongoing issues. Teams meeting with the third party vendors involved in troubleshooting ongoing software problems. After completing 2 years I applied for promotion and I got an opportunity to lead a team. Job Role 2 : Team Leader of Remote Desktop Level 3 team • • • • • • • • • • Maintaining a professional relation with the team and client. Rostering the shift. Leave management of the team members. Working on the escalations and provide mitigations on SLA Breaches. Quality checks of the tickets worked up on by team members. Monthly report creation in Excel and sharing with managers. Attending management call and sharing process improvement plans. Implementing the internal policies to make team members adhere with work ethics. Enabling the team members to grow in skills and do a quality work. Interviewing for new hiring for Remote Desktop. EDUCATION Degree College: K.J Somaiya College of Science & Comm. Bachelor of Science (Physics) - Completed in 2014 10+2 (HSC) College : Atomic Energy Junior College Science stream (Maharashtra State Board) - Completed in year 2009 TECHNICAL SKILLS • • • • • • • • • • • • • Active Directory users and computers – Creating and modifying objects, moving objects across OUs and Security groups. Basic Powershell scripting required to generate reports from Active Directory. Software deployment using Landesk and SCCM Good in Excel Windows 7 and Windows 10 OS issue troubleshooting. Software issues troubleshooting. Browser and URL troubleshooting – Whitelisting websites on IE, Edge Chromium, Chrome. Experience in Registry Editing – User profile reset, finding and modifying software package strings. Intermediate in group policy and its impacts. Troubleshooting the Ethernet, wifi issues. Experienced in environmental changes like Java Exception, Enterprise mode list, whitelisting URL. Appv application troubleshooting. Ticketing tool report creation: Service now NON-TECHNICAL SKILLS • • • • • • • Good Team Player Good in analysing a team members technical skill and assigning the work according to their ability. Effective Communicator with good communication and writing skills. Creative Problem Solver Critical Thinker Qualitative Decision Maker Proponent of Collaborative Effort CERTIFICATION ISTQB Certified Tester (Foundation Level) Certificate No: 29222 Date of Completion: 12/08/2015 Microsoft Certification Exam 740: Installation, Storage and Compute with Windows Server 2016 Certificate id:- Date of completion: 12/03/2018 PERSONAL PROFILE Date of Birth: 28/08/1991 Marital Status: Married Nationality: Indian Known Languages: English, Hindi, Marathi Thank you for taking the time to review my resume. I would like a position of leading a technical team where I can implement my skills and contribute towards growth and success. I truly believe that my past experience and education would make me a valuable asset for your organization.