Kira Khrista Jumalon Baes

 KIRA KHRISTA L. JUMALON Damascus Road, Vailoces Compound, Banilad, Cebu City-- To work in such an environment that will enhance my knowledge and career, where I can serve my organization in the best way I can with passion and determination. PROFESSIONAL EXPERIENCE Virtual Assistant July 3 - July 23, 2019 Wholesale Toners Australia Worked as virtual assistant for a short-term project. It consisted mainly of data entry and online research. Engagement Specialist / RN July 1, 2015 – May 1, 2019 Optum Global Solutions / UnitedHealth Group In our team, I was entrusted with the task of overseeing daily activities, call monitoring, headcount, and QA coaching when needed. I also did reports using Microsoft Excel and Word, and sent out emails/reports/updates, and communicated with our onshore partners (located in Minnesota, USA) through Outlook. I was also the trainer for the new hires of our account. We are also customer service representatives but we do mainly outbound calls and talk to members of United Healthcare insurance. Our job is to offer them a program available for them at no additional cost and nursing support based on their present health condition (i.g. Heart Failure and Diabetes). Front Desk Specialist / Company Nurse June 16, 2014 – March 27, 2015 Oakridge Realty Development Corporation / LH Paragon Incorporated As a front desk specialist, I am responsible for greeting, accommodating, and directing visitors and guests; answering phone calls and transferring to the correct department or person concerned; working on administrative tasks. As a company nurse, I am responsible for keeping the medicines and giving them to employees when in need; taking employees’ blood pressure; health education; assistance during emergencies; and doing inventory of medicines and first aid supplies. Staff Nurse August – November 2009 M-tech Medical Hospital A staff nurse provides professional nursing care in accordance with physicians' orders and are responsible for the treatment of patients, administration of medication and injections, health education, assistance during diagnostic testing, and follow-up. I also coordinate with the Human Resources department for the employees' medical reimbursements and other health benefits. EDUCATION Cebu Doctors' University Bachelor of Science in Nursing, March 2007 TRAININGS Situational Self Leadership Training Optum Global Solutions Radisson Blu Hotel July 2, 2018 FISH Tales - Fish Philosophy Training UnitedHealth Group / Optum May 5, 2017 Lean Training UnitedHealth Group March 4, 2016 Staff Nurse Adventist Hospital – Cebu September – December 2013 Hospitality Dynamics (Front Office, Food and Beverage, Housekeeping) Genting-Star Tourism Academy January 17 – March 4, 2011 Internship (Front Office) Executive Lounge Marriott Hotel Manila March 21 – April 16, 2011 ADDITIONAL SKILLS Good in Microsoft Office, with a focus on Word and Excel Web and tech savvy, require little training