Kiprotich Edwin
E-mail:-Website: https://sites.google.com/view/kiprotichedwin-profile-page/home?authuser=0
Phone: (- /-
Professional Summary
Experienced IT professional with excellent installation and troubleshooting abilities and advanced knowledge
of computer information technology. Ongoing Master of computer science and a holder of a Bachelor’s Degree
in Information Technology. Has a good Knowledge of setting up a network or other system and experienced in
performing maintenance on a regular basis. A candidate ready to utilize 6 years of experience in IT to excel in
any position.
Work experience
Internet Solutions Kenya (Clients supporting: Mondelez, P&G, Abraaj, Asili Sacco, Pernod-Ricard, Cordaid
among others) May 2017 — Present
System Support Engineer (SSE)
Responsibilities:
1. Troubleshooting, Installing and configuring computer hardware operating systems and applications
2. Monitoring and maintaining computer systems and networks
3. Assisting clients through a series of actions, either face to face or over the telephone to help set up
systems or resolve issues
4. Troubleshooting system and network problems and diagnosing and solving hardware/software faults and
replacing parts as required
5. Providing support, including procedural documentation and relevant reports; Following diagrams and
written instructions to repair a fault or set up a system
6. Supporting the roll-out of new applications and setting up new users' accounts and profiles and dealing
with password issues.
7. Working continuously on a task until completion (or referral to third parties,) while prioritizing and
managing open cases at one time to ensure SLAs are met.
8. Rapidly establishing a good working relationship with customers and other professionals, e.g., software
developers to facilitate solution finding, testing of new hardware, software and devices.
Achievements
1. Successfully facilitated upgrading of P&G Network Switches from old models to new models which
completed within the required dateline.
2. Facilitated Successful Data Migration for Mondelez Kenya System from local Servers to Cloud
Systems (SharePoint and Microsoft One Drive)
3. Overseeing System Installations and Implementations during relocation by Mondelez office and staff
to a new office and providing user support services including printer and Network support.
4. Successfully setup new users at Pernod-Ricard and provide Support within the existing Infrastructure.
5. Oversaw successful Network Installation, System collocation, System Integration and Implementation
at Asili Sacco Society.
TUX Kenya (March 2017 — April 2017)
Project Manager
ICT Project lead for Hilton Garden Inn Hotel along Mombasa road
Roles:
1. ICT consultations on fresh installation of Network data points, CCTV points, Server room standards
setup and installation, ISP sourcing, Guest rooms phones, Network and WIFI installation, Lift
installation among other ICT consultations.
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Guru Nanak Data Center Project lead
Roles:
1. Server room clean up: Cable management, upgrading of switches from D-Link to managed HP
switches, Installation of Network rack, Upgrading of the Server Hardware and Software.
2. LAN: Mapping, labeling and Management of LAN
Zetech University (March 2014 — Feb 2017)
System Administrator
Responsibilities:-.
Test and deploy new corporate applications
Support and maintain existing and new systems
Establish and administer management systems by planning and executing the selection, installation,
configuration, and testing of server hardware and software.
Perform regular patching and upgrade of information systems by Setting up new equipment and
upgrading existing systems
Establish and test disaster recovery policies and procedures for MIS on Complete MIS backups and
update documentation regularly
Install, maintain, analyze and troubleshoot Data-center equipment and software in support of Datacenter operations
In conjunction with the ICT Manager, develop procedures and policies on Server Management
including DNS services, AD, SSL security encryption.
Develop and implement preventive maintenance plan for all nodes in the network.
Design, deploy and maintain LAN and WAN and Communication services
Achievements
1. Successfully trained users on ERP – Core-ED and phAMACore ERP systems o ERP database porting
(migration) from Old Database to Updated version
2. Centralizing of Database operations from distributed databases for enhance data management Well
documented process flow and operations for easy support
3. Successfully migrated the users from exchange server mail system to Google Apps
4. Managed the migration from Radio Frequency to Optic Fiber network.
5. Identify security vulnerabilities and make recommendations for remediation. Including Antivirus and
Firewall adoption in the University.
6. Introduced performance checklist, test plan, strategy and results templates.
7. Computer and Printer Productivity Improvement by implementing AD services and central Printing
services
Zetech University / Finken Holdings Ltd (Jan 2017 — Feb 2017)
ICT Intern
Responsibilities:
1. Investigating, diagnosing and responding to computer software and hardware faults
2. Troubleshoot problems reported by users. Troubleshooting network connectivity.
Achievements:
1. Successfully upgraded Computer Operating Systems from Windows XP to Windows 7
2. Well laying of cables and cable management in the Server Room and within the office. Patching of
Windows and
Microsoft office Application System and the Esset Antivirus
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Skills
IT Asset Management
• Verifying user needs and coordinate procurement process for ICT and related network, hardware
and software; Coordinate effective management of IT assets including inventory, equipment life
cycle management and related documentation.
• Plan, acquire, and coordinate installation of in-house and remote hardware and software across the
organization’s network.
User / Laptop / Desktop support
• Troubleshooting, Installing and configuring computer hardware operating systems and applications
Monitoring and maintaining computer systems
• Supporting the roll-out of new applications and setting up new users' accounts and profiles and
dealing with password issues.
• Responding to user queries and troubleshooting challenges users maybe experiencing both
physically and remotely.
• Ensure that all internal IT help-desk requests are worked on.
Network Management
• Continuously monitor network performance and provide regular reports to Management and Senior
Executives, with recommendations and plans for correcting any network challenges.
• Managing all network hardware and communication equipment including installation,
configuration, maintenance, and performance monitoring to ensure optimal operation and 24/7
service availability across the WAN.
• Design and implement short- and long-term strategic plans to make sure network capacity meets
existing and future requirements for both data and voice communication.
Service Management
• Proactively monitoring ICT Infrastructure to ensure availability and reliability in support of
business operations (departmental / functional). This involves reviewing of recurring incidences,
service availability and adherence to SLAs/ (internal & external)
• Establish service level agreements with end users, as well as provide them with support and training
in local area network administration and usage.
• Manage and ensure effectiveness of servers, including e-mail, print, and backup servers, and their
associated operating systems and software. Responsible for on-site and off-site data centers
Mobile Device Support
• Procuring the devices from a preferred vendor
• Setup and configuration of email services on the device
• Procuring sim cards from a service provider like Safaricom or Airtel
Information Security
• Develops and maintains security procedures including administration of user accounts, permissions,
and access rights in AD, network servers and other access controlled areas within the Organizations.
• Manages and ensures effectiveness of security solutions, including firewalls, anti-virus solutions,
and intrusion prevention systems, among others.
• Perform periodic reviews of ICT security controls (Firewall, Antivirus, network access permissions,
access control).
• Maintains a secure IT environment within the group by identifying system requirements, installing
upgrades as well as monitoring system performance
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Monitoring and ensuring integrity of backups on group systems to support business continuity.
Facilities Management
• Ensure maintenance of the AC, UPS, Fire suppression units and Humidity devices
• Managing and providing support for meeting room equipment and ensuring uptime
Education
Masters of Computer Systems
Jomo Kenyatta University of Agriculture and Technology
Currently in the 2nd Year Ongoing with Thesis
Jan 2018 — Present
Jan 2015 — Nov 2017
Bachelors of Science in Information Technology
Jomo Kenyatta University of Agriculture and Technology
Upper Second-Class Honors
Diploma in Information Technology
April 2012 — Dec, 2013
Jomo Kenyatta University of Agriculture and Technology
Achieved Credit grade.
Courses
General Data Protection Regulation (GDPR) at Dimension Data. April 2018 - May 2018
ITIL 2011 Edition Foundation: Continual Service Improvement at Dimension Data. March 2018 - April 2018
Network Security Associate Fortinet Program. Jan 2017 - Sept 2017
Linux Essentials at Linux Professional Institute. April 2016 - June 2016
Introduction to Cybersecurity at Cisco Network Academy. Jan 2016 - June 2016
CCNA at Cisco Network Academy. Jan 2015 - Oct 2015
Server 2008 ADM at Zetech College. April 2014 - June 2014
A+ Practical and Essential Support Skills at Computer Pride. Aug 2011 - Nov 2011
International Computer Driving License (ICDL) at ICDL South Africa. Jan 2011 - Oct 2011
References
Name: Albanus Meshack Mulandi, ICT Manager at Zetech University
Phone: - Email:-Name: Samuel Ochieng, Team Leader at Internet Solutions
Phone: - Email:-Name: Domertey Frederick, On-site Services Lead, Middle East & Africa at Mondelez International
Phone: - / Email:-
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