Kingson Jegajothi Rajan

Liaising on email with internal customer care & store/operations teams 

Filing claims for packages lost/ damaged in transit as communicated by the courier partners.

Maintain records of claims approved/ rejected for accounting purpose & liaising with accounts teams 

Escalating claims to the courier's dispute team when claims are rejected (situation based).

Coordinating with courier partners globally, DPD (UK), An Post (Ireland), DHL (Netherlands) & other courier partners around the world

Providing logistic and procurement support to stores and company warehouses worldwide.

Dealing with existing vendors/suppliers and contacting new vendors (Sourcing of supplies and equipment)

Working on ad HOC projects

Maintained damaged goods records, backorder logs, and any applicable regulatory reporting.

Handling and coordinating the transport of shipments to other countries

Working on the supply chain framework and with third party logistics

Organized receipts, purchases and documentation of finished goods, packaging, materials and ingredients.

Worked with clients to resolve claim issues quickly and efficiently.

Collaborated with new and established vendors to negotiate optimal pricing and scheduling.

Coordination with other teams

Training and mentoring new joiners

Coordinated shipping requests for expedited delivery and documented accurately to achieve correct billing.

Generated all documentation and information required for customer shipments.