Kingsley Osuji

I’m Kingsley, a dedicated Customer Support Specialist with over 3 years of experience supporting SaaS, FinTech, and E-commerce startups. I help businesses deliver exceptional customer experiences by resolving issues quickly, improving satisfaction, and building trust with users.

In my previous roles, I managed 50+ daily inquiries across email, live chat, and phone, consistently achieving a 95% first-contact resolution rate and maintaining a 4.8/5 customer satisfaction score. I’ve handled everything from digital payments and subscription billing (FinTech) to order support, refunds, and product questions (E-commerce), as well as API troubleshooting and onboarding (SaaS).

I’m skilled with Zendesk, Intercom, HubSpot, Freshdesk, Google Workspace, and Slack, and I thrive in fast-paced remote environments. Reliable, calm under pressure, and detail-oriented, I focus on turning challenges into solutions and ensuring customers feel valued every step of the way.