Kingsley Godfrey | Freelancer Resume

GODFREY KINGSLEY CHINONSO Contact Address: 39, Sesan Moyegun Street Ijeshatedo, Surulere Lagos State. Email:-. Phone number: - Facebook, LinkedIn: Kingsley Godfrey CAREER OBJECTIVES Prudent and determined customer service professional excelling in Customer guidance, Query response, Complaint processes and Clients enhancement seeking a placement opportunity in your organization in the area of customer service where my relevant experience could be translated into the organization profitability. PERSONAL DATA ▪ Date of Birth: 7th December, 1992 ▪ Sex: Male EDUCATION ▪ 2015 – 2016 National Youth Service Corps (NYSC) discharge certificate. ▪ 2010 – 2014 University of Nigeria, Nsukka, Enugu State. (B.Sc. Plant Science and Biotechnology). ▪ 2003 -2009 Government College Ikorodu, Lagos State. (Senior School Certificate Examination (SSCE). ▪ 1998 -2003 Effortswill Nursery and Primary School, Lagos State. (First School Leaving Certificate). PROFESSIONAL QUALIFICATION ▪ 2016: Trained on Customer Service Etiquettes and Customer Service Relationship Management (CRM), Outsource Company Lagos. ▪ 2015: Certification in Health Safety Security and Environment (HSE) Onshore/Offshore oil and Gas Manpower Development accredited by Institute of Industrial Security and Safety of Nigeria and International Institute of Risk and Safety Management UK. ▪ 2014: Mandatory Information Technology Training (MITT), University of Nigeria, Nsukka. ▪ -: Trained on Entrepreneur, Business creation, Growth and Management. Centre for Entrepreneurship Development Research (CEDR), University of Nigeria, Nsukka WORK EXPERIENCE: ▪ 2016 -2017:THE OUTSOURCE COMPANY(NCC CALL CENTER AGENT) ▪ Handled inbound and outbound calls and responded to customer enquires ▪ Managed and resolved with supervisor all customer complaints and disputes ▪ Routed calls to appropriate resource and handled follow up customer calls when necessary ▪ Assisted in the training of new customer service representatives and associates ▪ Provided customers with product and service information ▪ Maintained a 90%+ of key performance indicator at all monthly evaluations. ▪ Evaluated account status at point of contact by analyzing information and recommending solutions to resolve customer issues at all times ▪ Officially commended for initiative, enthusiasm and tenacity in performance evaluations. ▪ May- August, 2016: Finger of God Pharmacy, FCT, Abuja (Customer Service Representative) ▪ Managed sales accounts and conducted effective ways of maintaining effective customer service skills in order to orchestrate increase in sales and developed growth plans in a timely manner ▪ Increased sales by 52percent by employing strategic sales techniques and programs based on positive customer interaction meeting client’s needs. ▪ May 2015- May 2016: Government Senior Islamic Secondary School, Tofa, Kano State (Teacher) during my service year. ▪ Taught Basic Science, Physical Health Education and Biology ▪ Successfully led the school football team to win the inaugural Tofa Local Government school football competition for the first time in their history. ▪ ▪ Handled an administrative role in report writing for the day to day activities in the school Received a certificate of Merit and Commendation from the Ministry of Education Kano State Board. ICT SKILLS ▪ Microsoft office packages (Microsoft word, Microsoft PowerPoint and Excel) ▪ 3CX and SUN DIAL Application (A leading call center application in the world). PROFESSIONAL SKILLS ▪ Exceptional communication, interpersonal, presentation, problem solving and organizational handling capabilities. ▪ Ability to work under pressure and multitask in a fast paced environment ▪ A fast learner, self-motivated, effective use of initiatives and integrity. ▪ Good active listening and Telephone handling skills ▪ Proven ability to gasp product knowledge to quickly address customer questions and complaint ▪ Team player with good human relationship. ▪ Able to stay calm when confronted with angry customers and diffuse tense situations ▪ Language skills: English, Igbo, Pidgin, Yoruba and Spanish. INTEREST AND ACTIVITIES ▪ Member of the Institute of Customer Relationship Management in Nigeria(ICRMN) ▪ Member of the Institute of Industrial Security and Safety of Nigeria (IISSN) REFEREES Prof. M.O. Nwosu Mr. Aminu Zubairu. Department of Plant Sci. & Biotechnology. Principal G.S.I.S.S.Tofa. University of Nigeria, Nsukka. Kano State. -. -. Mr. Ashiru Folorunsho Outsource Company (Floor Supervisor-