GODFREY KINGSLEY CHINONSO
Contact Address: 39, Sesan Moyegun Street Ijeshatedo, Surulere Lagos State.
Email:-.
Phone number: -
Facebook, LinkedIn: Kingsley Godfrey
CAREER OBJECTIVES
Prudent and determined customer service professional excelling in Customer guidance, Query
response, Complaint processes and Clients enhancement seeking a placement opportunity in your
organization in the area of customer service where my relevant experience could be translated
into the organization profitability.
PERSONAL DATA
▪
Date of Birth:
7th December, 1992
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Sex:
Male
EDUCATION
▪ 2015 – 2016 National Youth Service Corps (NYSC) discharge certificate.
▪ 2010 – 2014 University of Nigeria, Nsukka, Enugu State. (B.Sc. Plant Science and
Biotechnology).
▪ 2003 -2009 Government College Ikorodu, Lagos State. (Senior School Certificate
Examination (SSCE).
▪ 1998 -2003 Effortswill Nursery and Primary School, Lagos State. (First School Leaving
Certificate).
PROFESSIONAL QUALIFICATION
▪
2016: Trained on Customer Service Etiquettes and Customer Service Relationship
Management (CRM), Outsource Company Lagos.
▪
2015: Certification in Health Safety Security and Environment (HSE) Onshore/Offshore
oil and Gas Manpower Development accredited by Institute of Industrial Security and
Safety of Nigeria and International Institute of Risk and Safety Management UK.
▪
2014: Mandatory Information Technology Training (MITT), University of Nigeria,
Nsukka.
▪
-: Trained on Entrepreneur, Business creation, Growth and Management.
Centre for Entrepreneurship Development Research (CEDR), University of Nigeria,
Nsukka
WORK EXPERIENCE:
▪ 2016 -2017:THE OUTSOURCE COMPANY(NCC CALL CENTER AGENT)
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Handled inbound and outbound calls and responded to customer enquires
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Managed and resolved with supervisor all customer complaints and disputes
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Routed calls to appropriate resource and handled follow up customer calls when
necessary
▪
Assisted in the training of new customer service representatives and associates
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Provided customers with product and service information
▪
Maintained a 90%+ of
key performance indicator at all monthly evaluations.
▪
Evaluated account status at point of contact by analyzing information and recommending
solutions to resolve customer issues at all times
▪
Officially commended for initiative, enthusiasm and tenacity in performance evaluations.
▪
May- August, 2016: Finger of God Pharmacy, FCT, Abuja (Customer Service
Representative)
▪
Managed sales accounts and conducted effective ways of maintaining effective customer
service skills in order to orchestrate increase in sales and developed growth plans in a timely
manner
▪
Increased sales by 52percent by employing strategic sales techniques and programs based on
positive customer interaction meeting client’s needs.
▪
May 2015- May 2016: Government Senior Islamic Secondary School, Tofa, Kano State
(Teacher) during my service year.
▪
Taught Basic Science, Physical Health Education and Biology
▪
Successfully led the school football team to win the inaugural Tofa Local Government school
football competition for the first time in their history.
▪
▪
Handled an administrative role in report writing for the day to day activities in the school
Received a certificate of Merit and Commendation from the Ministry of Education Kano
State Board.
ICT SKILLS
▪ Microsoft office packages (Microsoft word, Microsoft PowerPoint and Excel)
▪ 3CX and SUN DIAL Application (A leading call center application in the world).
PROFESSIONAL SKILLS
▪ Exceptional communication, interpersonal, presentation, problem solving and organizational
handling capabilities.
▪ Ability to work under pressure and multitask in a fast paced environment
▪ A fast learner, self-motivated, effective use of initiatives and integrity.
▪ Good active listening and Telephone handling skills
▪ Proven ability to gasp product knowledge to quickly address customer questions and
complaint
▪ Team player with good human relationship.
▪ Able to stay calm when confronted with angry customers and diffuse tense situations
▪ Language skills: English, Igbo, Pidgin, Yoruba and Spanish.
INTEREST AND ACTIVITIES
▪ Member of the Institute of Customer Relationship Management in Nigeria(ICRMN)
▪ Member of the Institute of Industrial Security and Safety of Nigeria (IISSN)
REFEREES
Prof. M.O. Nwosu
Mr. Aminu Zubairu.
Department of Plant Sci. & Biotechnology.
Principal G.S.I.S.S.Tofa.
University of Nigeria, Nsukka.
Kano State.
-.
-.
Mr. Ashiru Folorunsho
Outsource Company (Floor Supervisor-